You fiscalize an invoice when a guest pays their bill to ensure compliance with French e-invoicing regulations. You can do this in Mews Operations, in the customer profile and the Fiscal record report. You do this to issue the invoice and confirm the fiscalization service accepts it. 

In this article, you can learn about:

• Step 1: Close and fiscalize an invoice
• Step 2: Verify the fiscalization status
• Step 3: Manage rejected invoices

Step 1: Close and fiscalize an invoice

Note: This article assumes you already connected and enabled the French e-invoicing integration.

To close and fiscalize an invoice:

1. In Mews Operations, open the customer profile.
2. Click the Billing tab and select the bill.

3. You can:
   • Click Process payment or Add external payment to add a payment, or
   • Click Close to close the bill without payment. 
4. Click Close & send.

5. On the Review before closing screen, verify the Tax identifier field and the guest address. Note: For business profiles, ensure you include the SIREN number and format it correctly without any spaces between the digits. You cannot leave this field empty and it must meet the minimum required length. 
6. Close the bill.

Note: The postal code must have at least five digits or Mews displays an error message. 

The bill appears under Closed bills with a green Balanced badge and a EUR 0.00 balance if the invoice is paid. You can only close an invoice if you add a payment or you issue an invoice. You can now verify the fiscalization status of the closed invoice.

Step 2: Verify the fiscalization status

To verify the fiscalization status:

1. In Mews Operations, go to the main menu > Finance > Fiscal record report.
2. Locate the closed invoice.
3. Wait a few seconds and refresh the page.
   • The status shows Pending while the fiscalization service processes the invoice in the background.

• • The status changes to Success when the invoice fiscalizes correctly and requires no further action.

• • If an error occurs, the error message displays on the same row in the report.

Step 3: Manage rejected invoices

Some invoices may not be processed because the customer's recipient is not yet properly registered or configured in the relevant directory.

The following errors indicate this issue:

• customer inbox {InboxDirection} (SIREN {SirenValue}) not found in directory
• {SirenValue} is not ready to receive invoices: the directory still routes it to the PPF (matricule {MatriculeNumber}) and no platform line is registered for it

If the invoice is rejected because of missing or incomplete customer configuration:

1. Send the invoice manually to the customer, such as by email, until the recipient configuration is correctly established.

This guidance applies only to invoices rejected because of missing or incomplete customer configuration. If the invoice is rejected because of invalid or missing invoice data, correct and process it according to the existing procedure.

You can confirm the invoice is successfully fiscalized when the status shows Success.