How to identify returning guests using the reservation timeline in Mews Operations

Smart tips in Mews Operations help you recognize returning guests instantly. Mews highlights key guest information directly on the reservation timeline, so you do not search through reports or guest history. Front office teams use smart tips during daily tasks like preparing arrivals, managing check-ins, or reviewing profiles. When you spot loyal guests faster, you greet them confidently and prepare their experience more efficiently, and identify opportunities to personalize their stay.

 

In this article you can learn about the following steps to identify returning guests using the reservation timeline:

• Step 1: Locate and review the guest Smart tips
• Step 2: Identify returning guests

 

Step 1: Locate and review the guest Smart tips

1. In Mews Operations,
   • click the   Timeline icon on the Dashboard, or
   • go to the main menu  > Reservations > Timeline.
2. Click on a reservation. The Reservation side panel appears.
3. Under Guests, click on Smart tip to expand it. Note: Smart tips contain more information for guests with previous activity or saved preferences in their profile.
4. Review the smart tip for information. The smart tip contains information including:
   • Number of completed stays
   • Space preferences
   • Dietary requirements
   • Classifications
   • Loyalty codes
   • Most frequently ordered products and services

 

Step 2: Identify returning guests

Use Smart tips to spot patterns and identify guest loyalty quickly. Guest insights help you act faster and provide consistent service.

Look for:

• Completed stays: Recognize guests who return frequently.
• Nights stayed: Focus on guests who stay longer.
• Repeated orders: Notice habits, such as ordering the same item every visit.
• Preferences: Prepare for common requests, such as room type or dietary needs.
• Cross-property activity: See if the guest stays at other properties in your chain.

This identifies a returning guest in Mews Operations.