Receive reservations using the SiteMinder channel manager for Mews Operations

Mews Marketplace

You can use the SiteMinder channel manager for Mews Operations to manage your rooms and rates on 400 hotel booking channels in real time. This channel is a two-way connection, meaning that Mews manages availability, rates, and restrictions, while SiteMinder pushes reservations into Mews Operations. You can learn more about SiteMinder here.

 
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Note
  • If you're already live with Mews, Mews does not configure the integrations for you. If you have any problems fixing the mapping errors within Mews, contact the Mews Support Team by submitting a support ticket through the Mews Digital Assistant.
  • You need to have already purchased SiteMinder and connected the SiteMinder integration in the Mews Marketplace. Learn more in Step 1 of this help article.
  • You need your hotel, room, rate, and OTA/ travel agency codes from SiteMinder. Contact SiteMinder support or implementations to request the correlation table with these codes. 
  • If operating in the USA, you need to create the codes yourself in the SiteMinder extranet.

 

In this article, you can learn how to receive reservations in Mews Operations through the SiteMinder integration:

 

 

 

Step 1: Connect and configure the SiteMinder integration

To connect and configure the SiteMinder integration, complete steps 1 – 3 in the article here.

 

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Note

Where do I get the documentation for mapping?

  • SiteMinder provides the mapping file.
  • You can download the mapping file from your SiteMinder Property Platform and then upload it to Mews Operations to automatically map any matching items.
    • Manual mapping remains available.
    • Automatic mapping acts as an optional shortcut for SiteMinder only.

 

How do I download the mapping file from SiteMinder?

  1. In your SiteMinder Property Platform, select the Distribution tab in the top menu.
  2. In the side menu, select Connectivities and then select Mews Commander.
  3. On the main page, select the three dots in the top right corner.
  4. Select Download rates configuration to download a CSV file with all room rates and mapping codes.

 

How do I upload the mapping file in Mews Operations?

  1. In Mews Operations, go to the main menu Main menu icon  > Settings > Property > Onboarding dashboard.
  2. Under Distribution, select View tasks.
  3. Under Connect a channel manager, select Upload file. Note: The upload option appears only for enterprises connected to SiteMinder through the Mews Marketplace.
  4. Upload the CSV file from SiteMinder.
  5. Review the automatically mapped items.
  6. Continue with manual mapping to complete or adjust the setup if needed.

 

 


What should I map?

  • You must map everything in the provided mapping file because the channel manager expects this data. Map your channel manager rates, room categories, and applicable products. These must match the setup in SiteMinder.


Which options should I select in the SiteMinder Mews Marketplace integration?

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the SiteMinder integration and click Edit to go to the settings.
  3. Under Enabled operations, click to select:
    • Download reservations
    • Upload availability
    • Upload rates.
    • Upload restrictions.
  1. Under Options, click to select:
    • Create company and travel agency profiles
    • Cancellation fees. Note: Select this option only if you charge cancellation fees.
    • Age categories. Note: Select this option only if you operate with age categories.
  1. Click Save.

 

SiteMinder does not support manual reservation downloading in the integration, even if you enable the setting. To download reservations with ID, import the reservation with the import file or create it as a new one. No modifications and cancellations apply to imported reservations. You receive an email notification about the attempt to modify or cancel the reservation. 

 

Map companies and travel agency contracts (optional)

This step is optional. You should complete this only if you want to assign reservations received from the channel manager to a company in Mews Operations.

 

For each travel agency profile you want to map, complete the steps in the article here.

 

 

 

    Step 2: Test the integration

    Testing the integration allows you to check whether you configured the integration correctly. You can test this with a small set of reservations for the next 7 days.  

    To test the integration, complete step 4 in the article here.

     

     

    Step 3: Enable the integration

    To enable the integration, complete step 5 in the article here.

     

    Note: Under Push inventory > To, enter ‘750’ days from today.

     

    This completes the connection and configuration of the SiteMinder channel manager integration from the Mews Marketplace.

     

    SiteMinder provides real-time updates on your property's rates and availability across multiple channels. You can now receive reservations in Mews Operations from the SiteMinder channel manager integration.

     

    You can learn about troubleshooting channel manager errors here.

     

     
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