Receive reservations using the D-Edge channel manager for Mews Operations

Integrations SetupMews Marketplace

The D-Edge channel manager integration provides global distribution of your properties' rates and availability, direct from Mews Operations. You can set up this integration in Mews Operations and update rates, availability, and restrictions in D-Edge, to receive reservations in Mews Operations. This channel manager is a two-way connection, meaning that Mews Operations manages availability, rates, and restrictions, while D-Edge pushes reservations into Mews Operations. Mews does not send reservations to D-Edge.

 
ⓘ
Note
  • If you're already live with Mews, Mews does not configure the integrations for you. If you have any problems fixing the mapping errors within Mews, contact the Mews Support Team by submitting a support ticket through the Mews Digital Assistant.
  • To avoid price discrepancies, ensure that the D-Edge extranet, D-Edge booking engine and all connected channels are set up in the correct pricing environment and match the Mews pricing environment. You can learn more about the D-Edge pricing environment here.  
  • Make sure to purchase D-Edge before connecting this integration.
  • You need your hotel, room, rate, service/extra, and OTA/travel agency codes from D-Edge. Contact D-Edge support at [email protected] to request a PMS configuration document.
  • If you want to use products in Mews Operations, contact D-Edge and ask them to set products up for you and provide product mapping codes.
  • The D-Edge integration can work in both net and gross pricing environments. You must ensure that the pricing environment in D-edge and the channels match your pricing environment in Mews.
 
You can learn more about D-Edge here.
 

In this article, you can learn how to receive reservations in Mews Operations through the D-Edge integration:
 
 

 

Step 1: Connect D-Edge

 

ⓘ
Note
  • In the Username field, enter the name of your hotel followed by your D-Edge Hotel ID. For example, The Grand Mews Hotel (21034).
  • D-Edge sends your password on the day your integration is activated. However, you can request it in advance to ensure you complete the mapping setup on time.
  • You must enter the password before pulling the mapping.
  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace.
  2. Under Categories, click Distribution.
  3. Locate the D-Edge integration and click Explore.
  4. Click Connect integration. On successful connection, Mews Operations redirects you to the My subscriptions tab.
  5. In your list of integrations, locate the D-Edge integration click Edit to go to the settings.
  6. In the Channel manager code field, enter your hotel code.
  7. In the Username field, enter the username provided by D-Edge.
  8. In the Password field, enter the password D-Edge provide to you. Note: You need to fill in the password before you pull mapping from D-Edge. 
  9. Click Save.

 

 

Step 2: Configure the D-Edge integration and mapping

 

ⓘ
Note

Where do I get the documentation for mapping?

  • D-Edge provides the mapping file.
  • If you receive only a Username and Password from D-Edge, you can pull the mapping directly in Mews. This automatically generates rate and channel manager codes. To pull mapping from D-Edge:
  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the D-Edge integration and click Edit to go to the settings.
  3. Under Enabled operations, select Download mappings.
  4. Click Save.
  5. From the menu on the left, click Manual actions.
  6. Under Pull mapping, click Download.


What should I map?

  • You must map everything in the provided mapping file because the channel manager expects this data. Map your channel manager rates, room categories, and applicable products. These must match the setup in D-Edge.


Which options should I select in the D-Edge Mews Marketplace integration?

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the D-Edge integration and click Edit to go to the settings.
  3. Under Enabled operations, click to select:
    • Download mappings
    • Download reservations
    • Upload availability
    • Upload rates. Only if you are setting up a 2-way connection.
    • Upload restrictions. Only if you are setting up a 2-way connection.
    • Push occupancy based prices. Only if you are setting up a 2-way connection. Pay attention when defining room occupancies in your D-Edge Extranet.
    • Do not select Change password.
  1. Under Options, click to select:
    • Create company and travel agency profiles
  1. Click Save.

 

To configure the D-Edge integration and mapping, complete steps 2 – 3 in the article here.

 

 

If you use the D-Edge booking engine

Contact D-Edge support at: [email protected] to get your product codes.

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate your D-Edge integration, and click Edit to go to the settings page. 
  3. Click Channel manager products.
  4. Click the + button.
  5. Under Product code, enter the mapping code of the product provided by D-Edge.
  6. Under Product, choose the product you want to map.
  7. Click Create.

Repeat steps 4 - 7 for every product that you want to map in your D-Edge integration.

 

How to match charging types with Mews Operations

You need to assign products the correct charging type between D-Edge and Mews Operations, to avoid problems with product posting. Depending on the setup in D-Edge, you need to apply the following product setting in Mews.

 

D-Edge product type

Mews charging type

Once; per unit

Once

Per night

Per night

Per person

Once

Per person per night

Per night


Note: When setting a product in D-edge extranet, you need to choose if you want the product to be included/ excluded in the reservation total price. This defines how Mews calculates the reservation price.
 

Map companies and travel agency contracts (optional)

 

This step is optional. You should complete this only if you want to assign reservations received from the channel manager to a company in Mews Operations.

 

For each travel agency profile, you want to map, complete the steps in the article here.

 

Step 3: Test the integration

 

Before you enable all operations in the integration, you need to test that everything works correctly. On the pre-arranged testing day, D-Edge sends you a connectivity password in a separate email, and you need to add it to your integration settings before you can test your connection.

 

Add your password

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace.
  2. Locate your D-Edge integration, and click Edit to go to the settings.
  3. Under Password, enter the password you received.
  4. Click Save.
Note: You can learn more about how to opt-in to automatic password reset here.
 

Test your inventory

Note: D-Edge tests in your live environment, so you should test with reservations in the distant future to avoid errors.

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate your D-Edge integration, and click Edit to go to the settings. 
  3. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
  4. Click Save.
  5. From the menu on the left, click Manual actions:
  • In the Push inventory section,
    • Under From, select the date you want to test from, preferably in the distant future.
    • Under To, select a date one week from the date you entered in the From field.
  1. Click OK.
  2. Refresh the page.
  • If you have mapping errors, your selections under Enabled operations are no longer selected, and Mews sends a detailed list of the errors to the address you enter in the Notification email field. Fix the errors and repeat steps 2 - 6.
  • Alternatively, in Mews Operations, go to the main menu Main menu icon> Queues > Channel manager, and click on any inventory updates with a Failed status to see the errors.
  • If the inventory update is successful, the system sends an email to the address you enter in the Notification email field.
  1. When you have no mapping errors, log in to your D-Edge account and compare the availability, rates, and restrictions to those in Mews Operations.
  • If they don't match, make sure you do not have commissions, markups, or restrictions in D-Edge. If you need help with this step, contact D-Edge support at: [email protected].

 

Test reservations

 

Step 1: Download the test reservation

 

  1. Contact D-Edge support at: [email protected], so they can send a test reservation to ensure that reservations are being downloaded from Mews Operations. Make sure that D-Edge is only sending one test reservation, or you might import more than you want when you test the connection.
  2. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  3. Locate your D-Edge integration, and click Edit to go to the settings. 
  4. Select the Enabled checkbox.
  5. Under Enabled operations, make sure to select Download reservations as the only option, this is important so you don't send price and availability updates too soon.
  6. Click Save.
  7. Check if the reservation was correctly downloaded.

Step 2: Disable the integration

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate your D-Edge integration, and click Edit to go to the settings. 
  3. Deselect the Enabled checkbox.
  4. Click Save.

 

Download future reservations

For an additional fee of approximately 400 euro, you can download all your future reservations. This is an optional feature, so you need to get in touch with D-Edge to add this extra to your contract.

Download all future reservations

Note: You need to arrange a time with D-Edge to download your future reservations. This usually happens on the same day that you arrange to test your connection. Complete all the testing steps listed above before you download your future reservations.

  1. In Mews Operations, go to the main menu Main menu icon > Marketplace > My subscriptions.
  2. Locate your D-Edge integration, and click Edit to go to the settings. 
  3. In the Enabled operations section, select Download reservations.
  4. Click Save.
  5. From the menu on the left, click Manual actions:
  • Under Download reservations by IDs, enter the reservation confirmation numbers from the OTAs of the reservations you want to download. If you have more than one reservation to download, you should enter IDs and separate them by comma, for example: 5418968, 141417888.
  1. Click Download. D-Edge support contacts you when the push is complete.
  2. Review a sample of reservations in Mews Operations to make sure they're correct. If any of the reservations have errors, email the D-Edge reservation number and the date you downloaded them to Mews Support.

Step 4: Enable the integration

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate your D-Edge integration, and click Edit to go to the settings. 
  3. Select the Enabled checkbox.
  4. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Download reservations are selected.
  5. Click Save.
  6. From the menu on the left, click Manual actions:
  • In the Push inventory section,
    • Under From, select today's date.
    • Under To, select 700 days from today.
  1. Click Send.
 
 
This completes the connection and configuration of the D-Edge channel manager integration from the Mews Marketplace.
 
 
 

What operations can you enable in Mews?

D-Edge connection can be 2-way or 1.5 way.

  • 2- way connection means that Mews manages availability, rates and restrictions and reservations are pushed from D-Edge into Mews.
  • 1.5- way connection means that Mews manages some inventory and reservations are pushed from D-Edge.
 
In case you wish to manage certain inventory directly from D-Edge, make sure to follow this format.
  • If you wish to manage restrictions from D-Edge, you should disable Upload restrictions and Upload rates in Mews. If you keep Upload rates enabled, Mews sends restrictions as part of the rate update. Additionally, you need to disable PMS restriction updates in D-Edge's extranet as well. Afterwards, you need to set restrictions on rate-level D-Edge to apply them correctly.
  • If you wish to manage rates from D-Edge, you should disable Upload rates and Upload restrictions in Mews. If you keep Upload restrictions enabled, Mews sends rates as part of the restriction update.
  • Upload availability does not depend on other inventory operations. Mews strongly recommends to always manage availability from Mews.

You can reach out to D-Edge support if you have any questions about inventory management in D-Edge extranet.

D-edge and payment cards

If a reservation comes with the following note "Failed to create payment card. Please check card details and try again.", it means PCI-Proxy did not process card details and therefore failed to be added in Mews. 

This could happen because D-Edge does not check if cards are valid. In this case you should do the following:

  • Check payment card details, whether they look valid in D-Edge extranet. Only key property users have access to card details.
  • If payment card details seem valid, you should contact D-Edge client service to investigate what exactly was sent to Mews.

Automatic error resolution

Sometimes configuration errors can happen. When they do, they can block all inventory updates even if it is a mapping issue with just one rate. This is nothing to worry about, as Mews automatically detects the cause of the configuration error, so other updates continue.

  • RoomMappingError means that the mentioned space category is not mapped in D-Edge and therefore cannot be updated. When this happens, Mews unmaps the mentioned space category from all mapped rates.

Room ([RoomCode]) is invalid or not configured in Availpro PMS mapping
 

  • RateMappingError means that the mentioned rate is not mapped in D-Edge and therefore cannot be updated. When this happens, Mews unsynchronizes the mentioned rate.

Rate ([RateCode]) is invalid or not configured in Availpro PMS mapping

‌

  • RoomRateMapping means that the mentioned space category is not mapped to a the mentioned rate in D-Edge and therefore cannot be updated. When this happens, Mews unmaps the mentioned space category from all mapped rates.

The combination of Room ([RoomCode]) and Rate ([RateCode]) is invalid or not configured in Availpro PMS mapping
 

‌Some errors result in automatic disablement of channel manager operations in Mews and require your immediate actions.

  • The two errors below mean that your connection configuration with D-Edge is not complete. For example, it could be still disabled in D-Edge. When Mews receives them, it automatically disables Update inventory or Download reservation operations. This depends on what operation was running, when Mews encountered the error,
    • if it was inventory update, then Restrictions, Rates and Availability is disabled.
    • If it was a reservation download job, then Download reservations is disabled.

Hotel ([HotelCode]) is not activated for this provider account ([GroupId])

‌Hotel ([HotelCode]) is not linked to provider account ([GroupId]) or is unknown
 

  • Bad authentication error means that D-Edge did not accept credentials set in Mews. When Mews receives them, it automatically disables Update inventory or Download reservation operations. This depends on what operation was running, when Mews encountered the error.
    • If it was inventory update, then Restrictions, Rates and Availability are disabled.
    • If it was a reservation download job, then Download reservations is disabled.

Credentials are invalid for this Hotel ([HotelCode]) and provider account ([GroupId])

‌
You can find more on how to take action in case of Bad authentication error here.‌
 

Choose the automatic password reset option

French legislation requires integration passwords to be updated every year. If your property does not meet this requirement, D-edge stops sending credit card details over to Mews. 
 

Choosing this option ensures:

  • no outdated passwords. Credentials are reset and updated automatically in both systems.
  • properties stay PCI-compliant.
  • safe card flow between D-edge and Mews. 

To choose the automatic password reset option:

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the D-edge integration and click Edit to go to the settings.
  3. In the Enabled operations section, select Change password.
  4. Click Save.

 

 

How do I update the D-Edge integration credentials?

To update your D-Edge integration credentials: 

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the D-Edge integration and click Edit to go to the settings.
  3. In the Enabled operations section, under Update username and password, fill out the following fields:
    • Username: The integration username.
    • Password: The integration password. 

  1. Click Save.

 

How do I view the D-Edge integration credentials?

Mews masks sensitive D-Edge integration credentials for stronger security. Admins can request temporary access to the credentials by submitting a support ticket through the Mews Digital Assistant.




You can learn more about what operations you can do with D-Edge here and about the D-Edge pricing environment here. 

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