Mews-D-Edge connection has several security layers and one of them is username and password, which a property adds into D-Edge integration in Mews.

If the username and/or password does not match the ones in D-Edge, inventory update and reservation download operations will automatically get disabled and Mews will trigger a notification email.

Why Bad authentication error could happen and what to do?

Credentials were updated in either Mews or D-Edge and the credential change was not reflected in one of the systems

• Compare username and password between Mews and D-Edge

• If the username and password do not match, correct them so they match in Mews and D-Edge.

• Enable disabled operations. Send a push for one day to check if the push succeeds (you will receive another error notification email if the push fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

D-Edge re-set credentials

• Compare username and password between Mews and D-Edge

• If the username and password do not match, correct them so they match in Mews and D-Edge.

• Enable disabled operations. Send a push for one day to check if the push succeeds (you will receive another error notification email if the push fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

Connection issue

There is also a possibility of a bug, which needs to be confirmed by ruling out the credentials causes: credentials updated in only one system, and D-Edge re-set credentials.

• If username and password match between Mews and D-Edge, but you still received the Bad authentication email.

• Do not change username and password.

• Enable disabled operations. Send a push for one day to check if the push succeeds (you will receive another error notification email if the push fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

Error "Cannot change credentials of an enabled integration"

When you need to change the password in the D-Edge integration in Mews, please, first disable the whole integration, then change a password and enable the integration back.

To disable the integration:

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Locate the D-Edge integration and click Edit to go to the settings.
3. Uncheck the Enabled box.

If you try to change the password without disabling the integration, the error "Cannot change credentials of an enabled integration" appears: