Mews-D-Edge connection has several security layers and one of them is username and password, which a property adds into D-Edge integration in Mews.

 

If the username and/or password does not match the ones in D-Edge, inventory update and reservation download operations will automatically get disabled and Mews will trigger a notification email.

 

Why Bad authentication error could happen and what to do?

Credentials were updated in either Mews or D-Edge and this change was not reflected in one of the systems

• Compare username and password between Mews and D-Edge

• If they do not match, fix them.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

D-Edge re-set credentials

• Compare username and password between Mews and D-Edge

• If they do not match, fix them.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

Connection issue

There is also a possibility of a bug, which needs to be confirmed by ruling out the first two options.

• If username and password match between Mews and D-Edge, but you still received the Bad authentication email.

• Do not change username and password.

• Enable disabled operations. Send a push for one day to check if it succeeds (you will receive another error notification email if it fails).

• If the push succeeds, you do not need to send a manual push. Inventory update for all the changes that were made while operations were disabled will be sent automatically.

• If the push fails, access the Mews Digital Assistant in Mews Operations and open a support ticket.

 

Error "Cannot change credentials of an enabled integration"

When you need to change the password in the D-Edge integration in Mews, please, first disable the whole integration, then change a password and enable the integration back.

 

To disable the integration:

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the D-Edge integration and click Edit to go to the settings.
3. Uncheck the Enabled box.

 

If you try to change it without disabling integration the following error will pop up: