Only Admin users with sufficient permissions can reset two-factor authentication (2FA) for other users in their property. They can do so by accessing Settings > Users, then editing the individual user account settings. Once an Admin resets 2FA, users can login using just their username and passwords and re-enable their 2FA. You can filter for users that have the Reset two-factor authentication (2FA) permission by checking the box alongside Reset 2FA in the Filters side panel. 

You can learn more about how to reset two-factor authentication (2FA) for users here.  

Note:  

• Admins need the “Reset two-factor authentication (2FA)” permission enabled on their user account to reset 2FA.
• Admin users cannot edit their own permissions in Mews. To edit your permissions as an Admin, you need to contact another Admin in your property to edit them for you. 
• If you are the only Admin in your property and want to reset 2FA, or change your permissions, you need to contact Mews Support. 

You can learn more about managing user roles and permissions in Mews Operations here.  

In this article you can learn how to: 

• Add the reset 2FA permission to Admin users in Mews Operations 

Add the reset 2FA permission to Admin users in Mews Operations  

You can filter for users that have the Reset two-factor authentication (2FA) permission by checking the box alongside Reset 2FA in the Filters side panel. 

To add the reset 2FA permission to Admin users:  

1. In Mews Operations, go to the main menu    > Settings > Users.
2. Click on the Name of the Admin user you need to apply the Reset two-factor authentication (2FA) permission to.

3. On the User profile screen, click  to edit the user details.
4. Under Advanced settings, check the Reset two-factor authentication (2FA) box. 

Note: Clicking this option doesn’t reset 2FA for the current user, it gives them permission to reset 2fa only. 

5. Click Save changes. 

The Admin user now has sufficient privileges to reset 2FA for a user account in Mews Operations. 

You can learn more about how to reset 2FA for users in Mews Operations here.