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NederlandsYou use permissions in Mews to control what each user can access and manage in the system. This helps you ensure that users only work with the parts of the system that are relevant to their role, such as reports, customer details, or financial information. For security reasons, unless you are an Admin in Mews, you cannot add new admin users, give admin rights to any user, remove admin users, edit admin users, or grant yourself more permissions.
Permissions are managed through roles. You assign roles to users, and each role includes a set of permissions that define what actions the user can perform.
Note:
-
To manage user permissions in Mews, you need to be either an Admin or have the Add and manage users permission.
-
Users without assigned roles cannot perform actions in the system. After login, the system displays the following message: "You don’t have permissions to perform this task, please contact your system administrator."
In Mews Operations:
You can:
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Add users with the same or fewer permissions than you.
-
Assign other users the same or fewer permissions than you.
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Assign the ‘Receive guest messages’ permission to users with ‘View customer data’ permission. You can assign this even if you don't have this permission yourself.
You cannot:
-
Edit your own permissions or remove yourself from the system. To do so, you need another Admin user to remove you.
You can check a users’ Roles and permissions settings in the User detail window.
To manage your user permissions:
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In Mews Operations, go to the main menu
> User management > Roles.
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Click on the name of the user whose permissions you want to manage, then click Edit.
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Scroll down to the Roles and permissions section, where underneath you can select from the below options:
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Admin: Enable all permissions for the user. Admin users can also make changes to the Editable history window. Mews recommends using this option only for employees at a higher level. As a security best practice, assign Admin permissions to as few users as possible.
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Roles: Assign one or more roles from the Select roles list. Each role includes predefined permissions, and you configure permissions within roles. When you assign multiple roles to a user, the permissions from those roles combine.
-
-
In the Advanced settings section, if you want the user to have the Receive guest messages permission.
Note: These permissions may also be managed through roles depending on your setup.
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Click Save. You can see a confirmation message when the change is successful.
Managing roles
Roles are grouped by categories such as management, front office, housekeeping, finance, or administration. Each role contains a set of permissions organized by business domain.
You can learn how to set up and manage roles in the following article Set up and customize user roles in Mews Operations.
Permissions and access
In this article, you can learn in detail about the permissions and the access they allow your users.
Permissions are organized by domain and can be configured for specific actions such as view, create, edit, delete, and export.
Note: Additional permissions may be available depending on your property setup, integrations, and enabled features.
|
Domain |
Permission |
Allows your user to |
|---|---|---|
|
Access |
Access sensitive reports |
View reports that contain sensitive data, such as the Accounting report, Manager report, Mews Payments balance report, the City ledger, and Mews Analytics |
|
Users |
Add and manage users |
Add users and assign workplace permissions |
|
Operations |
Change spaces to out of order |
Change a space's status to Out of Order |
|
Payments |
Charge cards online |
Charge cards via payment gateway |
|
Customer |
Clear customer data |
Clear or delete a customer profile |
|
Accounting |
Create and manage accounting categories |
Create and manage accounting categories |
|
Billing |
Create and manage billing automation |
Access the Billing automation page and create and manage billing automation |
|
Configuration |
Create and manage counters |
Create and manage bill and service order counters |
|
Customer |
Create and manage customers and companies |
Create and manage customer as well as company profiles |
|
Configuration |
Create and manage departments |
Create and manage departments |
|
Guest |
Create and manage guest journey |
Create and manage service configurations that customize the guest journey |
|
Configuration |
Create and manage guest titles |
Create and manage customizable guest titles |
|
Communication |
Create and manage mail templates |
Create and manage email templates |
|
Configuration |
Create and manage outlets |
Create and manage outlets |
|
Products |
Create and manage product rules |
Create and manage product rules |
|
Products |
Create and manage products |
Create and manage products |
|
Rates |
Create and manage rate groups |
Create and manage rate groups and cancellation policies |
|
Rates |
Create and manage rates |
Create and manage rates, pricing, vouchers, and voucher codes |
|
Reservations |
Create and manage reservations |
Create and manage reservations |
|
Restrictions |
Create and manage restrictions |
Create and manage restrictions |
|
Configuration |
Create and manage segments |
Create and manage segments |
|
Services |
Create and manage services |
Create and manage bookable or additional services |
|
Spaces |
Create and manage space categories |
Create and manage space categories and space features |
|
Distribution |
Create and manage travel agency contracts |
Create and manage travel agency profiles |
|
Billing |
Issue invoices |
Close a bill without payment by issuing an invoice |
|
Accounting |
Manage accounting configuration |
Manage accounting configuration |
|
Availability |
Manage availability |
Manage availability |
|
Availability |
Manage availability block rates |
Override block rate prices |
|
Property |
Manage property settings |
Manage property settings and related entities |
|
Reservations |
Overbook spaces |
Create a reservation for a space category that is already fully booked |
|
Rates |
Override rate price |
Override the rate price |
|
Reservations |
Override restrictions |
Allows users to book rates that include active restrictions |
|
Housekeeping |
Perform housekeeping |
Update a space or change its status |
|
Billing |
Rebate items and reissue bills and invoices |
Rebate order items, reissue invoices or closed bills, update bill owner and issue refunds |
|
Profiles |
Turn invoicing on or off for profiles |
Turn invoicing on or off in customer and company profiles |
|
Communication |
View and manage mail queue items |
View the status of mail queue items and open previews of emails |
|
Company |
View company data |
View company information including documents and financial records |
|
Customer |
View customer data |
View customer personal identifying information and documents |
|
Communication |
Receive guest messages |
Receive guest messages |
|
Security |
Reset two-factor authentication |
Reset two-factor authentication |
|
Central management |
Central roles |
Manage central roles |
|
Central management |
Central users |
Manage central users |
|
Security |
Security settings |
Manage security settings |
|
Security |
Manage SSO configuration |
Manage single sign on configuration |
|
Security |
Manage SCIM configuration |
Manage system for cross domain identity management configuration |
|
Rates |
Central rates |
Create and manage rates |
|
Rates |
Central rate groups |
Create and manage rate groups |
|
Products |
Central products |
Create and manage products |
|
Portfolio |
Portfolio |
Manage portfolio |
|
Subscriptions |
Subscriptions |
Manage subscriptions |
|
Chains |
Chains |
Manage chains |
|
Platform |
Platform users |
Manage platform users |
|
System |
Jobs |
Manage jobs |
|
System |
Mail queues |
Manage mail queues |
|
Communication |
Text messages |
Manage text messages |
|
Enterprise |
Enterprise Builder |
Manage Enterprise Builder |
|
Enterprise |
Enterprise Builder Pro |
Manage Enterprise Builder Pro |
|
Fiscal operations |
Retry fiscal machine commands |
Retry fiscal machine commands |
|
Financial planning |
Budget |
Manage budget |
|
Financial planning |
Forecast |
Manage forecast |
|
Financial planning |
Historical data |
Access historical data |
Additional resources