Two-Factor Authentication (2FA) requires users sign into their Mews Operations account in two steps:

 

• first with their username and password, and then
• with an email link you receive in your linked email account, or a one-time 6-digit authentication code generated by an authenticator app such as Google Authenticator, iCloud Keychain, or Microsoft Authenticator.

 

This adds an extra layer of security to your Mews property account. It is important to secure your user accounts to protect sensitive protect sensitive guest information, financial and company data from unauthorized access. As a security best practice, Mews enforces 2FA as mandatory for all Mews accounts.    

 

If you lose access to your authenticator app, for example, if you lose your phone and are unable to generate this 6-digit code, you are temporarily unable to login to Mews Operations.

 

Only Admin users with sufficient permissions can reset the 2FA for these users. Once the Admin resets 2FA, users can then login using just their username and passwords and re-enable their 2FA.

 

 

In this article you can learn how to:

• Add the reset 2FA permission to Admin users in Mews Operations
• Reset 2FA permissions for users

 

Add the reset 2FA permission to Admin users in Mews Operations

 You can learn more about resetting 2FA in the How to add the Reset two-factor authentication (2FA) permission to Admin users in Mews Operations help article. 

 

Reset 2FA permissions for users

Notes:

• Admins need the “Reset two-factor authentication (2FA)” permission enabled on their user account to reset 2FA.
• Admin users cannot edit their own permissions in Mews. To edit your permissions as an Admin, you need to contact another Admin in your property to edit them for you.
• If you are the only Admin in your property and want to reset 2FA, or change your permissions, you need to contact Mews Support.  

 

To reset 2FA permissions for users:  

1. In Mews Operations, go to the main menu    > Settings > User management > Users.
2. Click on the Name of the user you need to reset 2FA for.
3. On the user details screen, click   > Reset 2FA.

 

4. Click Reset to confirm the action.

 

This removes 2FA from the user account. You can now see ‘Not secured’ on the user details screen to indicate this status.

 

This resets 2FA for the user account in Mews Operations. The user now needs to login to Mews Operations using their username and password and reconfigure 2FA on their account.