Receive reservations using the Viato channel manager for Mews Operations

Integrations SetupMews Marketplace

The Viato channel manager integration provides global distribution of your properties' rates and availability directly from Mews Operations. You can set up this integration in Mews Operations and update rates, availability, and restrictions in Viato, to receive reservations in Mews Operations. This channel manager is a two-way connection, meaning that Mews Operations manages availability, rates, and restrictions, while Viato pushes reservations into Mews Operations.

 

Note:

  • If you're already live with Mews, Mews does not configure the entire channel manager integrations for you. If you have problems fixing the mapping errors within Mews, contact the Mews Support Team to help you troubleshoot.
  • Make sure to have a contract with Viato before connecting this integration.


In this article, you can learn how to receive reservations in Mews Operations through the Viato integration:

 

 

Step 1: Connect and configure the Viato integration

To connect and configure the Viato integration, complete steps 1 – 3 in the article here.

 

Map channel manager age categories (optional)

This step is optional. You should only complete this if you want reservations from the channel manager to include age category information.

 

To receive reservations with age categories through your channel manager and correctly allocate each guest with a respective age category, you need to map them in the channel manager age category mapping.

 

To map channel manager age categories, follow the steps in the article here.

 

Step 2: Send mapping information to Viato

You need to contact Viato Support to set up the mapping. Viato Support then provides the necessary information to complete the mapping process and maps everything for you.

 

Once complete, proceed to the next step.
 

 

Step 3: Test the integration

Testing the integration allows you to check whether you configured the integration correctly. You can test this with a small set of reservations for the next 7 days.  

 

To test the integration, complete step 4 in the article here.

 

Step 4: Enable the integration

To enable the integration, complete step 5 in the article here.

 

This completes the connection and configuration of the Viato channel manager integration from the Mews Marketplace.

 

Viato provides real-time updates of your property’s rates and availability across multiple channels. Now you can start receiving reservations in Mews Operations from the Viato channel manager integration.

 

 

 

You can learn about troubleshooting channel manager errors here.

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