How to record your screen and send a video to Mews support

Atomize RMS by Mews

Sending a video to Mews support by recording your screen is a useful way to help diagnose and resolve difficulties. Here’s how to do it using built-in tools in both Windows and macOS with no additional or third-party software required.

When it comes to sending video evidence to Mews, we advise against making recordings with your mobile phone, as they are often of low quality, and therefore make it difficult for Mews support to quickly assist you. For this reason, we strongly recommend using one of the two methods explained in this article.

In this article you can learn how to:

Record your screen in Windows OS

Use the Snipping Tool for simple screen recordings.

  1. In the Start menu, search for and open Snipping Tool.

  2. Select the Record tab in the toolbar.

  3. Click New, then select the area of the screen you want to record.

  4. Click Start to begin recording.

  5. Click Stop when you're finished.

  6. Save the video to your preferred location.

Further instructions can be found on Microsoft's help center: Use Snipping Tool to capture screenshots

Note: The Snipping Tool screen recorder is available in Windows 11 (version 22621.1344 or later). For earlier versions of Windows, consider using a free third-party tool like OBS Studio, which supports custom screen regions, audio input, and more.

 

Record your screen in MacOS

Use the built-in Screenshot toolbar:

  1. Press Shift + Command + 5 to open the Screenshot toolbar.

  2. Choose Record Entire Screen or Record Selected Portion.

  3. Click Record.

  4. To stop recording, click the Stop button in the menu bar or press Command + Control + Esc.

  5. Your recording will be saved to the desktop by default.

Further instructions can be found on Apple's user guide: Take screenshots or screen recordings on Mac

 

 

 

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