How to use the Mews Digital Assistant in Atomize RMS by Mews

The Mews Digital Assistant is an AI-powered chatbot which offers support at your fingertips. The chatbot provides support for troubleshooting, general information, how to instructions and more, so you can get answers to your queries the moment you need them. To access the Mews Digital Assistant, click on Support in Atomize. This is accessible to you 24/7. The chat opens at the bottom right side of your screen, as you can see in the screenshot below.  

 

How to use the Mews Digital Assistant

The Mews Digital Assistant sources answers to your questions from the help articles within the help center. It also offers further reading to give you more context. To receive a more accurate response, when asking the digital assistant a question: 

• Provide background information, for example, “I would like to accept a rate, how do I find the rates from the calendar view?”
• Be precise, for example, “How do I add an event in Atomize?”.  
• Avoid acronyms when possible, for example, instead of “How do I set up the MBE?" Ask “How do I set up the Mews Booking Engine?” .

 

Note: There is a 200-character limit for each query.

 

If you are unable to get answers to your question with the digital assistant's help, you can ask the assistant to create a support ticket and send it to Mews Support on your behalf.