How to use the Mews Digital Assistant in Atomize RMS by Mews

This article explains how to use the Mews Digital Assistant in Atomize RMS by Mews to get support answers and open tickets.

The Mews Digital Assistant is an AI-powered chatbot which offers support at your fingertips. The chatbot provides support for troubleshooting, general information, how-to instructions and more, so you can get answers to your queries the moment you need them. To access the Mews Digital Assistant, click on Support in Atomize. This is accessible to you 24/7. The chat opens at the bottom right side of your screen.

How to use the Mews Digital Assistant

The Mews Digital Assistant sources answers to your questions from the help articles within the help centre. It also offers further reading to give you more context. To receive a more accurate response, when asking the digital assistant a question:

• Provide background information, for example, "I would like to accept a rate, how do I find the rates from the calendar view?".
• Be precise, for example, "How do I add an event in Atomize?".
• Avoid acronyms when possible, for example, instead of "How do I set up the MBE?" ask "How do I set up the Mews Booking Engine?".

If you are unable to get answers to your question with the digital assistant's help, you can ask the assistant to create a support ticket and send it to Mews Support on your behalf.

You can view and track all your support cases in the Support Cases page.

1. In Mews Operations, click the profile icon at the top right of the screen and select Support cases.
2. Each case shows its status: In Progress, Waiting for customer, or Closed.
3. You can reply to open cases directly, closed cases are read-only.
4. You can learn more in Support cases in Mews Operations.

You can learn more about opening a support ticket in our help article How to open a support ticket in Mews Operations.