Managing upsells in Mews Operations

You manage upsells in Mews Operations when you want to edit, duplicate, or remove existing upsell configurations. You do this to ensure guests only see relevant offers during their journey and to keep your upsell settings up to date. You manage upsells in the Upsells section of the Settings menu. 

 

In this article, you can learn about: 

 

Managing upsells in Mews Operations 

How to edit an upsell 

Edit an upsell to update the product, touchpoints, visibility conditions, or task automation. For example, you can edit an upsell to remove it from Kiosk while keeping it in Online check-in.  

Note: The system groups Upsells by bookable service. 

 

To manage existing upsells: 

  1. In Mews Operations, go to the main menu main menu > Settings > Upsells. 
  2. Find the Upsell you want to manage and click Edit. 
  3. Edit the sections: 
    • Basic settings: Edit settings such as product, name or touchpoints. 
    • Advanced settings: Edit settings such as conflicts, rate groups, space categories, or ordering. 
    • Create a task: Edit settings such as task name, department, or role. 
  4. Click Save. 

This edits the upsell.  

 

How to duplicate an upsell 

Duplicate an upsell to quickly create a new one with similar configuration. For example, if you offer different breakfast options, you can duplicate one and change only the product or applicable rate groups. 

 

  1. In Mews Operations, go to the main menu main menu > Settings > Upsells. 
  2. In the Upsells table, find the upsell you want to duplicate. 
  3. Click Duplicate. 
  4. Update the new Upsell Name and make any additional changes. Note: Each upsell must have a unique name. 
  5. Click Save. 

This duplicates the upsell.  

 

How to delete an upsell 

Delete an upsell when you no longer want to offer that configuration to guests. Note: Deleting an upsell does not remove the product, it only removes that specific upsell configuration. 

  1. In Mews Operations, go to the main menu main menu > Settings > Upsells. 
  2. In the Upsells table, find the upsell you want to delete. 
  3. Click Delete. 
  4. Click Confirm to confirm the deletion. 

This deletes the upsell.  

 

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