You use upsells to offer additional products or services to guests during the guest journey, such as online booking, check in, or kiosk arrival. In Mews Operations, you can configure upsells directly from the Upsells section in the main menu to promote products to guests. 

 

Upsells help you increase revenue and improve the guest experience by offering relevant services, for example, parking, breakfast, or early check in, while also automating follow-up tasks. 

 

With upsell configuration, you decide where and when to offer products to guests. You can: 

• Promote different products in the Booking Engine, Online check-in, and Kiosk 
• Exclude upsells that conflict with items already on the reservation 
• Target specific rate groups or space categories to tailor offers. 

This prevents guests from seeing duplicate offers and ensures they only see relevant options based on their booking. For example, if a guest has already purchased a breakfast-inclusive rate, you can hide additional breakfast upsells during check in, avoiding confusion and refunds. 

 

In this article, you can learn about: 

• How to create upsells to increase revenue in Mews Operations 
  • How to create a new upsell in Mews Operations 

 

How to create upsells to increase revenue in Mews Operations 

How to create a new upsell in Mews Operations

You create and manage all guest-facing upsells in the Upsells section of Settings in Mews Operations. You can see all upsells, grouped by bookable service. You can use Edit, Duplicate, or Delete functions to update your existing upsells. 

For example, you can edit an upsell for “Breakfast” that appears in online check-in and exclude it from reservations that already include breakfast. 

 

To create a new upsell: 

1. In Mews Operations, go to the main menu > Settings > Upsells. 
2. Click Create. 

Mandatory settings 

3. Click to select a Product from the dropdown. 
4. Under Name, enter an internal name to help you identify the upsell. 
5. Under Touchpoints, click to select where you want to promote the product: 
   • During online booking: To promote it in the Mews Booking Engine. 
   • During online check-in: To promote it in the Online check-in. 
   • During kiosk check-in: To promote it in the Mews Kiosk during check-in. 
   • During kiosk check-out: To promote it in the Mews Kiosk during check-out.
6. Click Next.

Advanced settings 

7. Under Conflicts, select the other products that, if already on the reservation, should prevent this upsell from showing. 
8. Under Priority, choose the order in which upsells appear. 
9. Under Rate group, select the rules to show or exclude upsells for specific rate plans. 
10. Under Space category, select rules to show or exclude upsells based on room type. 
11. Click Next.

Task automation (optional) 

12. Click the slider switch to Create a task if staff need to complete an action when a customer purchases the upsell. 
13. Enter the following details, those marked with * are mandatory: 
    • Name*: Enter a name for the task, for example, “Prepare parking pass”. 
    • Department: Click the dropdown to select a department to allocate the task to.  
    • Assignee: Click the dropdown to select a role to allocate the task to.  
    • Deadline: Enter the deadline to complete the task in hours, minutes, and other details.
14. Click Create. 

 

You can now offer the product upsell in the guest journey and ensure your teams have notifications when they need to take action.