Passkey FAQs

Passkeys are a modern, secure alternative to traditional passwords. Instead of typing a password, passkeys use cryptographic keys stored on any of your devices, allowing you to verify your identity using a PIN, a fingerprint, facial recognition, password manager or hardware key. This eliminates the need to rely on two-factor authentication and protects your account from phishing and password theft. If someone creates a fake login page that looks like Mews Operations, your passkey cannot be used on that page. Your device only confirms the login on the real Mews website.

Passkeys make logging in to Mews Operations faster and more secure. Benefits include:

• You do not need to remember or type a password
• Your login is protected against phishing attacks
• Login takes only a few seconds 
• You reduce the risk of unauthorized access to your property system

Passkeys replace the need to manually enter verification codes used in two-factor authentication. Note: You can still use two-factor authentication if your property requires it. If both options exist, the login page prioritizes the passkey.

When you create a passkey, your browser asks where you want to store it. The available options depend on your device and browser. The most common options include:

Browser passkey

Your browser stores the passkey and you login using a PIN , security key or biometrics. Common examples include:

• Google Chrome 
• Microsoft Edge 
• Safari

This option is useful if you always log in on the same computer.

Note: Passkeys work in Firefox, but support remains limited. Firefox stores passkeys using your device’s operating system instead of an internal password manager. If your IT department disables tools like Windows Hello or Apple Keychain, Firefox cannot store passkeys. In that case, use a phone passkey or a hardware security key.

Password manager passkey

A password manager stores the passkey. Common examples include:

• 1Password
• Bitwarden
• Dashlane

This option is useful if you work across multiple browsers or devices. 

Phone passkey

Your phone stores the passkey and confirms the login. When logging in on a computer, you scan a code with your phone and approve the login with face recognition, fingerprint or phone PIN. Common examples include:

• Apple iCloud Keychain
• Google Password Manager

This option is useful if you have access to your phone at all times and work across multiple browsers or devices. You can also use your 2FA app to store your phone passkey.

Hardware security key

A physical device stores the passkey, you insert the key into the device to confirm login. Common examples include:

•  YubiKey.

This option is useful if you require increased security. 

Follow the instructions in the How to create a passkey for your Mews account help article. 

You can create passkeys even if your property uses shared computers. There are several recommended approaches:

Phone passkey

Employees can store the passkey on their personal phone and use the phone to approve their Mews Operations login. This method avoids storing credentials on a shared computer.

Password manager

Employees can store the passkey in a password manager which they access when logging in to their session.

Hardware key

Employees can use the hardware key and plug it directly into the shared computer.