Mews Terminal S1 FAQs

Mews PaymentsPayment Options

In this article, you can find answers to the following frequently asked questions:

 

 

What payment methods does Mews Terminal S1 support?

The Mews Terminal S1 supports the following payment methods:

  • US:
    • Visa
    • Mastercard
    • Amex
    • Discover
    • Digital wallet payments, for example, Apple Pay
  • EU + UK:
    • Visa
    • Mastercard
    • Amex
    • Maestro
    • Digital wallet payments, for example, Apple Pay
    • VPAY, supported through Visa
    • Girocard, supported through the Visa network
    • Dankort, co-branded cards over the Visa or Mastercard network
  • Australia
    • eftpos
    • Visa
    • Mastercard
    • Amex
    • Digital wallet payments, for example, Apple Pay
  • New Zealand
    • Visa
    • Mastercard
    • Amex
    • Digital wallet payments, for example, Apple Pay
  • Canada
    • Visa
    • Mastercard
    • Interac
    • Digital wallet payments, for example, Apple Pay

Note: Mews currently only supports Interac and eftpos for online payments through co-branded cards.

 

How does omnichannel tokenization work?

  1. Whenever the guest taps the card on the device, Mews saves the card on the guest profile.
  2. Mews tokenizes the card and displays the  label next to the card details in the Payments tab of the Customer management screen. You can learn more about checking your card protection and tokenization fees here.

Note: If used for paying, Apple Pay, Google Pay, or any wallet payment methods will be saved on the guest profile BUT will not be reusable and tokenized.

 

How does the tokenized card work for the subsequent payment, considering 3DS and PSD2 regulations in the EEA?

  1. The guest taps the card.
  2. Mews Terminal asks for a PIN if the payment is eligible for the 3DS. For example, a high-value payment. Note: Low-value payments do not need a PIN entry; generally, if the amount is below EUR 50. This amount depends on the issuer.
  3. The guest adds the PIN and the payment is successful.
  4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:
  • The system marks subsequent transactions as MOTO (Mail Order/ Telephone Order), which are 3DS exempted. Meaning the guests do not need to verify the payment using an email flow.
  • As it's ultimately up to the issuer to accept an exemption, if they decline payment for need of authentication,
    • the guest then needs to go through the 3DS email flow and
    • verify the payment for the property to charge the amount.

 

What do PCI compliance and E2EE mean for properties?

The Mews Terminal S1 encrypts card data when the customer presents the card to the device. The terminal uses end-to-end encryption to ensure Mews never sees unencrypted card data. According to PCI auditors E2EE is a robust solution that properties can use to reduce the risk and applicability of PCI DSS controls.

 

How do I check the connectivity of Mews Terminal S1

Note:

  • The system requires you to only use secure Wi-Fi connections for all internet-enabled payment devices.
  • It is important you connect your Mews Terminal S1 to password-protected Wi-Fi networks that leverage either WPA-Personal or WPA2-Personal encryption.
  • If you connect your Mews Terminal S1 device to a public Wi-Fi network, the payment provider disconnects you, preventing you from processing payments.

To check connectivity:

  1. Tap Settings.
  2. Select Wi-Fi settings. The terminal displays all available Wi-Fi networks.
  3. Tap on the connected network name to see more details about the connection.

Note: Ensure that the terminal has:

  • both network connection and internet access,
  • good signal strength,
  • an IP address assigned, and
  • the subnet matching the one that Mews connects.

 

I have problems updating Mews Terminal S1, what do I do?

If your terminal doesn't update, it's possible that it has connectivity issues. To check terminal connectivity:

  1. Tap Settings.
  2. Select Diagnostics. The terminal displays a list of troubleshooting tests. Check connectivity and ensure it says "Passed."

 

I have router networking issues, what do I do?

When using a router, refer to your router's manual, and reconfigure the networking setup.

 

How long does the Mews Terminal S1 battery last?  

The Mews Terminal S1 has energy-saving functionalities to save battery life when not in use. With a full charge, Mews expects the terminal to last ~ 8 hours with continuous usage. Mews always suggests using a charging dock so the terminal doesn't switch off when you need to take a payment.

 

How do I connect Mews Terminal S1 to Mews POS?

You can use Mews Terminal S1 with Mews POS to minimize staff workload and offer a seamless payment experience for your customers.  

 

To use Mews Terminal S1 with Mews POS, contact your Customer Success Manager to activate Mews Payments on your account.

 

Before connecting your Mews Terminal S1 to Mews POS, you must connect it to the Mews Terminal integration in Mews Operations. You can learn more about getting started with your Mews Terminal S1 here.

 

You can learn more about how to connect your Mews Terminal S1 to the new Mews Terminal integration here.

 

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