A Mews Payments fee is the contractual rate of commission for using the Mews Payments payment processor, which Mews automatically subtracts from your Stripe or Adyen account. At the beginning of each month, Mews sends an invoice for these fees, which you can then pass on to your accounting team.

You can view the card types that your Stripe or Adyen Mews Payments account supports in the terms of your Mews contract. You can find out whether you're using Stripe or  here. If you have any questions about your Mews Payments integration setup, you can contact our support team.

In this article you can learn about the following:

• Fees
• Check your Mews payments fees
• Check your card protection and tokenization fees

 

Fees

Mews charges Mews Payments, Interchange (IC), and Scheme fees with every transaction.

• Mews Payments refers to the commission you pay Mews for using Mews Payments. You can find the rate for this fee in your contract.
• Interchange and Scheme fees, collectively called Interchange ++, are fees that the merchant’s bank pays to the customer’s bank for payment processing. These fees vary based on the type of card and countries involved in the transaction. The rates for these fees are set by payment networks, such as Visa and Mastercard. Learn more about fee rates in the EEA (European Economic Area) for Visa and Mastercard.

Check your Mews Payments fees

Once you receive your invoice for Mews Payments, follow these steps to check the details:

1. Go to the main menu  > Finance > Payment report.
2. Apply the following filters before you run the report:

• Under Mode, select Created.
• Under Start, select the first day of the last month, for example, 1/1/2019 at 12:00 am.
• Under End, select the first day of the current month, for example, 2/1/2019 at 12:00 am.
• Under Status, select Charged and Settled.
• Under Type, select all.
• Under Filter, select Gateway CC payments.
• Under Credit cards, select all.
• Under Currency, make no selection.
• Under Employee, make no selection.
• Under Integration, make no selection.
• Under Charge currency, make no selection.

3. Click Export > Export to Excel. Note: Mews sends you a notification once your export is successfully processed.
4. Download your Payment Report export.
5. Open the file on your computer, and go to the Card payments tab.
6. In the column labeled Fee total net, you can view the commission estimates that Mews charged for the month, which includes Mews fees, estimated interchange, and scheme fees. 
7. In the column labeled Commission adjustment, you can view the difference between the estimated and the real amount that Mews charged for the month, which includes Mews fees, interchange fees, and scheme fees. Note: This is applicable for Stripe only and not Adyen Marketpay.
8. In the column labeled Adjusted total fee net, you can view the real commission amount that Mews charged for the month, which includes Mews fees, adjusted interchange fees, and scheme fees. Note: This is applicable for Stripe only and not Adyen Marketpay.

Check your card protection and tokenization fees

Mews calculates the card protection and tokenization fee in the following ways: 

 

Online payments 

For online payments, Mews invoices for card protection and tokenization fees:

• The first time Mews adds the card only. 

Mews does not reinvoice for card protection and tokenization fees.

• Once Mews tokenizes the card at the property, following reservations made with the same card do not incur fees, no matter the online source used. 

 
 

Terminal payments 

 
For terminal payments, Mews invoices for card protection and tokenization fees:

• The first time Mews adds the card only. 

Mews does not reinvoice for card protection and tokenization fees.

• Once Mews tokenizes the card at the property, following terminal payments do not incur fees. 

 
 

Mixed payments 

If the customer uses the same card for online and terminal payments at the same property, Mews invoices for card protection and tokenization fees:

• the first time the customer uses the card for online payment, no matter the source, and
• the first time the customer uses the card for terminal payments. 

 
Once you receive your invoice for card protection and tokenization fees, follow these steps to check the details:

1. In Mews Operations, go to the main menu  > Finance > Payment card report.
2. Select the following filters:

• Under Start, select the first day of the month you want to check, for example, January 1st at 12:00 am.
• Under End, select the first day of the next month, for example, February 1st, at 12:00 am.
• Under Options, select Display payment cards.
• Under Origin, select Gateway.
• Under Type, select all options.
• Under Format, select all options.
• Under Display cards, select Cards charged for tokenization.
• Under Preauthorization state, make no selection.

3. Click View report.
4. The report displays the cards Mews invoiced for card protection and tokenization fees for the month. 

 
 

You can learn more about how to track your fees with the Payment report export here.