How to refund an online card payment via Mews Payments?

AccountingMews Operations

To refund a card payment that was originally processed via Mews Payments or the Mews Booking Engine:

 

  1. Go to the Guest profile > Payments tab.
  2. Find the original payment. Mews Payments always have an Identifier and a Status.
  3. Click on the three dots next to the value.
  4. Click on Refund.

 

Note: you can only refund payments in Charged and Settled statuses.

 

 

  1. Fill in the Reason (this is a mandatory field).
  2. Click Refund.

 

 

  1. The refund is now reflected in both the Payments tab and the Billing tab.

 

Note: the payment is refunded to the original bank account, even if the original card is disabled, lost, or expired.

 

Need to make a partial refund? Check the following article: How to do a partial refund via Mews Payments?
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