How to refund a payment using Interac

You may decide to issue a refund due to guest cancellations, overpayments, or changes to reservations. Staff can refund a card payment in Mews operations from the guest profile. For payments that use the Interac payment method, you need to use the original currency for the transaction, and the guest needs to use the original card with a Mews Terminal to confirm the refund. The guest completes this in person, using a terminal you select when you issue the refund in Mews Operations.

 

Note:

• You can also issue refunds using the interac payment type when guests use Apple Pay and Google Wallet.
• It is not possible to issue an online refund for interac payments. You must process refunds in person using a Mews Terminal.

 

To issue an in-person refund using Interac:

1. In Mews Operations, enter the guest’s name in the global search bar and click to select it. The guest profile screen appears.
2. Click the Payments tab.
3. Locate the payment from the Payments list.
4. Click  next to the value.
5. Click Refund. The Refund Payment side panel appears. Note: you can only refund payments in Charged and Settled statuses.
6. Click the Payment terminal drop-down to select which terminal the guest uses to perform the refund.

 

 

7. Under Reason, type the reason for the refund. Note: This a mandatory field.
8. Click Refund. A refund confirmation message appears on the Mews Terminal you select in step 3. This message displays the refund amount.
9. The guest should:
   • Tap the card on the Mews Terminal, or
   • Insert the card into the Mews Terminal and enter their PIN.

Note: The card the guest uses must be the original payment card.

A refund confirmation message appears on the Mews Terminal.

 

This completes the refund using interac.  Note: The guest receives a refund confirmation email to their email address.

 

You can learn more about Mews Payments here.