How to issue a refund using the Mews POS Android app

There may be instances when you need to refund a charge to your customer, for example, when there was an order error or if you want to mitigate an unsatisfactory experience.  Employees with the ‘Can refund sales’ permissions such as managers or wait staff, can issue a full or partial refund of your customer order with the Mews POS Android app. When you issue the refund, issue it in the same manner as the original payment, to reduce the risk of fraudulent refund requests. 

 

To issue a refund using the Mews POS Android app: 

1. To go to your invoice list:
• On your smartphone, tap  > Invoices, or
• On your tablet, tap 
2. Select the invoice for which you want to issue a refund. This opens the invoice Details screen.
3. Tap Refund.

 

 

4. On the Refund screen, you can add a refund reason.
• To issue a full refund, tap to refund the full amount.
• To issue a partial refund:
1. Tap Partial refund.
2. Tap the items from the Refundable list. The system automatically moves these to the ‘To refund’ list.

 

 

3. Tap Refund to confirm the refund.

Note: You cannot issue partial refunds for multiple payment invoices.

6. A message appears to confirm if the refund was successful. Press Ok.
7. You can view the newly created refund invoice at the top of your invoice list. 

 

This completes the refund.

You can learn more about taking an order using the Mews POS app here.