Can I refund cash or external payments via Mews Payments?

No, cash and external payments (like third-party terminal transactions) cannot be refunded via Mews Payments as the payment was not taken via the Mews Payments Gateway.

 

If the guest already left and you can't perform a cash refund in person, or if the original payment was taken with a third-party terminal that you no longer use, you can return the funds via bank transfer and reflect it in Mews as an External payment.

 

Learn more on How to handle refunds in Mews?