Mews Terminal A3 is a guided check in and payment terminal that you use at your reception desk to manage guest interactions and process secure payments in Mews Operations.

In this article you can learn about:

 

• What payment methods does Mews Terminal A3 support?
• What features does Mews Terminal A3 have?
• What countries can I use Mews Terminal A3 in?
• How does Mews Terminal A3 connect to my network?
• How do I connect Mews Terminal A3 to Mews Operations?
• How do receipts work on Mews Terminal A3?
• Can I install other applications on Mews Terminal A3?
• How does omnichannel tokenization work?
• How does the tokenized card work for subsequent payments, considering 3DS and PSD2 regulations in the EEA?
• What do PCI compliance and E2EE mean for properties?
• How do I check connectivity on Mews Terminal A3?
• I have networking issues, what do I do?
• How do I return the terminal?

 

 

What payment methods does Mews Terminal A3 support?

Mews Terminal A3 supports major card schemes and digital wallet payments. Supported payment methods include:

• Visa
• Mastercard
• American Express
• Maestro where applicable
• JCD
• Diners
• China Union Pay
• Digital wallet payments, for example, Apple Pay, Google Pay.

Note: Availability of specific card brands depends on your location.

What features does Mews Terminal A3 have?

Mews Terminal A3 has the following functionalities:

• Secure card-present payments
• Contactless payments
• Payment preauthorization
• Authorization updates in increments
• Unified payment processing and payout collection
• Automatic cellular failover when internet connection fails
• 8.8 inch touch screen for guided guest interactions
• 5 megapixel front facing camera
• Direct integration with Mews Operations
• Countertop stand for secure placement at your reception desk

Note: Mews Terminal A3 does not store or retrieve card details without payment preauthorization or charging the payment card.

 

What countries can I use Mews Terminal A3 in?

You can use Mews Terminal A3 in countries where Mews Payments and Adyen in-person payments are supported.

Contact your Customer Success Manager to confirm availability in your country.

 

How does Mews Terminal A3 connect to my network?

Mews Terminal A3 connects to your network using:

• Wi-Fi
• Ethernet local area network
• Integrated cellular connection for failover

You can learn more about connecting Mews Terminal A3 in the How to set up the Mews Terminal A3 help article.

 

How do I connect Mews Terminal A3 to Mews Operations?

You can learn how to connect Mews Terminal A3 to Mews Operations in the How to set up the Mews Terminal A3 help article.

 

How do receipts work on Mews Terminal A3?

Mews Terminal A3 does not print paper receipts by default. After a successful payment, you can send the receipt digitally.

Alternatively, you can print a receipt. To print a receipt from the customer profile:

1. In Mews Operations, use the search bar to find the customer profile.
2. Click the Payments tab.
3. Click the payment. This displays the Transaction details screen.
4. Click to print a receipt.

 

Can I install other applications on Mews Terminal A3?

No, Mews Terminal A3 is a protected device. You can only use pre-approved applications.

 

How does omnichannel tokenization work?

Note: Tokenization does not function with Mews POS payments. Only payments made in Mews Operations can be tokenized.

 

When the guest taps the card on the device, Mews saves the card on the guest profile. Mews then tokenizes the card and displays the label next to the card details in the Payments tab of the Customer management screen. You can learn more about checking your card protection and tokenization fees in the Review your Mews Payments help article.

 

How does the tokenized card work for subsequent payments, considering 3DS and PSD2 regulations in the EEA?

Payments with a tokenized card follow these steps:

1. The guest taps the card.
2. Mews Terminal asks for a PIN if the payment is eligible for the 3DS, for example, a high-value payment. Note: Low-value payments generally do not need a PIN entry if the amount is below EUR 50. This amount depends on the issuer.
3. The guest adds the PIN and the payment is successful.
4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:

• The system marks subsequent transactions as MOTO (Mail Order/ Telephone Order), which are 3DS exempted. The guest does not need to verify the payment using an email flow.
•  If the issuer does not accept an exemption and they decline payment for need of authentication:
• The guest needs to go through the 3DS email flow, and
• Verify the payment for the property to charge the amount.

 

What do PCI compliance and E2EE mean for properties?

Mews Terminals are PCI certified, they encrypt card data when the customer presents the card to the device. The terminal uses end-to-end encryption to ensure Mews and no one else sees unencrypted card data.

 

How do I check connectivity on Mews Terminal A3?

To check connectivity:

1. On the Mews Terminal A3, tap Settings.
2. Tap Network.
3. Confirm that the terminal shows network connection and internet access.
4. Confirm that the terminal has a valid internet protocol address assigned.

This checks the connectivity on Mews Terminal A3.

 

I have networking issues, what do I do?

If payments are slow when connected to Wi-Fi:

1. Move the terminal closer to the router.
2. Reset the router.
3. Check that the Wi-Fi signal is stable.

If the terminal does not accept contactless payments:

1. Use the original power adapter.
2. Select Settings > Diagnostics >Hardware to check for hardware issues.

If the issue continues, contact Support and provide:

• Merchant account details
• Payment service provider reference if applicable
• Terminal serial number

 

How do I return the terminal?

If you wish to return you terminal, contact your Mews Customer Success Manager.