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NederlandsThis article explains the answers to frequently asked questions about Mews Terminal A1, the payment terminal with keypad navigation that you use with Mews Payments in Mews Operations.
Mews Terminal A1 is a payment terminal that you use at your property to process secure in-person payments and manage transactions in Mews Operations. The FAQs are for properties that use Mews Payments and have a Mews Terminal A1. You use this FAQ when you set up the terminal, connect it to your network, process payments, or troubleshoot issues during daily operations at your property. You change the terminal's network, diagnostics and transaction settings in the menus on the terminal itself, and you find more information about Mews Terminals in the Marketplace in Mews Operations. Mews Terminal A1 connects to your network through Wi-Fi only, and some terminal menus need a passcode. With Mews Terminal A1, card data is encrypted from the moment the guest presents the card, so your property has fewer payment security requirements to meet.
In this article you can learn about:
How do I view and reset transaction totals on Mews Terminal A1?
What do payment security and encryption mean for properties?
What do I do if I have networking issues with Mews Terminal A1?
What happens to my existing A1.1 v400c terminal? Can I still use it?
What payment methods does Mews Terminal A1 support?
Mews Terminal A1 supports major card schemes and digital wallet payments. Supported payment methods include:
Visa
Mastercard
American Express
Maestro where applicable
JCD
Diners
China Union Pay
Interac in Canada
Digital wallet payments, for example, Apple Pay, Google Pay.
Note: Availability of specific card brands depends on your location.
What features does Mews Terminal A1 have?
Mews Terminal A1 provides the following functionalities:
Secure card-present payments
Contactless payments
Payment preauthorization
Authorization updates in increments
Transaction history and totals reporting
Configuration and diagnostics tools
Compact device with keypad navigation
What countries can I use Mews Terminal A1 in?
You use Mews Terminal A1 in countries where Mews Payments and Adyen in-person payments are supported. Adyen is the payment service provider that processes in-person payments for Mews Payments. Availability depends on your merchant account configuration.
Contact your Customer Success Manager to confirm availability in your country.
How do I set up Mews Terminal A1?
To set up Mews Terminal A1:
Inspect the terminal and verify that the packaging is unopened and the device shows no signs of tampering.
Connect the terminal to a power supply.
Press and hold the power button until the display turns on.
Charge the battery for at least four hours.
On the welcome screen, select your language.
Connect the terminal to your network.
On the confirm store screen, select the check mark to assign the terminal to your store.
Note: If the confirm store screen does not appear, wait for synchronization with the payments platform and try again.
When you complete these steps, you can process payments.
How does Mews Terminal A1 connect to my network?
Mews Terminal A1 connects to your network using Wi-Fi.
To connect Mews Terminal A1 to Wi-Fi:
On the setup screen of Mews Terminal A1, select the arrow button.
Select the plus sign to add a network.
Turn on the wireless network toggle.
Select a network from the list or add it manually.
Enter the network password.
Select the confirm button.
The terminal connects automatically and displays a Wi-Fi icon.
To update the network settings of Mews Terminal A1 later:
On Mews Terminal A1, select Settings.
Select Network.
Enter your passcode.
Select Wi-Fi.
Turn Wi-Fi on or off, or add another network.
Note: Use secure and password-protected networks to ensure reliable payment processing.
How do I access terminal menus on Mews Terminal A1?
Mews Terminal A1 uses keypad navigation to access menus.
To access the menus on Mews Terminal A1:
Press 9 and then confirm to open the Settings menu
Press 8 and then confirm to open the Transactions menu
You need passcodes for some menu options. You can get passcodes from your Customer Area or your administrator. The Customer Area is the online account where you manage your payment terminals.
How do I view device information on Mews Terminal A1?
To view the device information on Mews Terminal A1:
Press 5 and then confirm on the keypad.
The device information screen shows:
Model, serial number, and Internet Protocol, or IP, address
Software version
Configuration version
Merchant account and store details
How do I view and reset transaction totals on Mews Terminal A1?
To view the transaction totals on Mews Terminal A1:
On Mews Terminal A1, select Transactions.
Select Totals.
Enter the transactions passcode.
On the Totals screen, you can:
View totals for the current period
Reset totals to start a new reporting period
View totals from the previous period
What do payment security and encryption mean for properties?
Mews Terminal A1 encrypts card data when the guest presents the card. The device uses end-to-end encryption, or E2EE, so unencrypted card data does not pass through Mews systems. E2EE means that the card data is encrypted on the terminal and only decrypted by the payment provider. End-to-end encryption reduces the scope of payment security requirements for your property.
How do I troubleshoot issues on Mews Terminal A1?
If you experience issues with Mews Terminal A1:
Check your network connection
Restart the terminal from the Settings menu
Use the diagnostic tools in Settings > Diagnostics to test connectivity
If the issue continues, contact Mews Support and provide:
An image of the damage if the terminal appears tampered with or damaged
The terminal serial number
What do I do if I have networking issues with Mews Terminal A1?
If payments on Mews Terminal A1 are slow when the terminal is connected to Wi-Fi:
Move the terminal closer to the router.
Reset the router.
Check that the Wi-Fi signal is stable.
If Mews Terminal A1 does not accept contactless payments:
Use the original power adapter.
On Mews Terminal A1, select Settings > Diagnostics > Hardware to check for hardware issues.
If the issue continues, contact Mews Support and provide:
Merchant account details
Payment service provider reference if applicable
Terminal serial number
What do PCI compliance and E2EE mean for properties?
Mews Terminal A1 encrypts card data when the customer presents the card to the device. The terminal uses end-to-end encryption, or E2EE, to ensure Mews never sees unencrypted card data. According to Payment Card Industry, or PCI, auditors, E2EE is a robust solution that properties can use to reduce the risk and applicability of PCI Data Security Standard, or PCI DSS, controls. PCI DSS is the set of security requirements for every organization that stores, processes or transmits card data.
Can I add my property logo to Mews Terminal A1?
Yes, you can add your property logo to Mews Terminal A1. To add the logo, contact Mews with your logo file by submitting a support ticket through the Mews Digital Assistant. Mews updates the logo for you. You can view your terminal logo specifications for the Mews Terminal A1, model P630, in the Adyen documentation page Update terminal logo.
What happens to my existing A1.1 v400c terminal? Can I still use it?
Yes, you can still use your existing A1.1 v400c terminal. The terminal remains operational until April 2029 and continues to receive bug fixes. However, as of June 2026, v400c terminals can no longer be purchased, as new terminals must be PCI PIN Transaction Security 6, or PCI PTS 6, certified. The new Mews Terminal A1 meets this requirement. In Mews Operations, go to the main menu > Marketplace > Payments > Mews Terminals to find more information.
You can learn more about setting up the terminal in the article How to set up your Mews Terminal A1.