Mews Terminal A2 FAQs

Mews Terminal A2 supports major card schemes and digital wallet payments. Supported payment methods include:

• Visa
• Mastercard
• American Express
• Maestro where applicable
• JCD
• Diners
• China Union Pay
• Digital wallet payments, for example, Apple Pay, Google Pay
• Interac in Canada

Note: Availability of specific card brands depends on your location.

Mews Terminal A2 provides the following functionality:

• Payment processing for card-present transactions
• Payment preauthorization
• Incremental authorization updates
• Unified payment processing and payout collection
• Secure in-person transactions with lower interchange fees than online payments
• Direct integration with Mews Operations and Mews Kiosk

You can use Mews Terminal A3 in countries where Mews Payments and Adyen in-person payments are supported.

Contact your Customer Success Manager to confirm availability in your country.

Mews Terminal A2 connects to your network using:

• Wi-Fi
• Integrated cellular connection for failover

You can learn more about connecting Mews Terminal A2 in the How to set up the Mews Terminal A2 help article.

You can learn how to connect Mews Terminal A2 to Mews Operations in the How to set up the Mews Terminal A2 help article.

No, you cannot accept tips for transactions processed through Mews Operations.

No, you cannot charge orders to a guest room with the Mews Terminal A2.

Mews Terminal A2 does not print paper receipts by default. After a successful payment, you can send the receipt digitally.

Alternatively, you can print a receipt. To print a receipt from the customer profile:

1. In Mews Operations, use the search bar to find the customer profile.
2. Click the Payments tab.
3. Click the payment. This displays the Transaction details screen.
4. Click to print a receipt.

To access terminal settings:

1. Open the Settings menu on the device.
2. Enter the required passcode for protected functions.

You need passcodes for some menu options. You can get passcodes from your Customer Area or your administrator.

No, Mews Terminal A2 is a protected device. You can only use pre-approved applications.

When a guest presents a card on the terminal and you process the payment in Mews Operations, the system saves the card to the guest profile and tokenizes it.

The system marks the tokenized card in the Payments tab of the Customer profile. If a guest pays using a digital wallet, the system saves the transaction but does not tokenize the wallet for reuse.

Mews Terminals are PCI certified, they encrypt card data when the customer presents the card to the device. The terminal uses end-to-end encryption to ensure Mews and no one else sees unencrypted card data.

To check connectivity:

1. On the Mews Terminal A2, tap Settings.
2. Tap Network.
3. Confirm that the terminal shows network connection and internet access.
4. Confirm that the terminal has a valid internet protocol address assigned.

If payments are slow when connected to Wi-Fi:

1. Move the terminal closer to the router.
2. Reset the router.
3. Check that the Wi-Fi signal is stable.

If the terminal does not accept contactless payments:

1. Use the original power adapter.
2. Select Settings > Diagnostics > Hardware to check for hardware issues.

If the issue continues, contact Support and provide:

• Merchant account details
• Payment service provider reference if applicable
• Terminal serial number

If you wish to return you terminal, contact your Mews Customer Success Manager.