Mews Terminal A4 FAQs

Mews PaymentsPayment Options

Mews Terminal A4 is an unattended payment terminal that you use in self-service environments, such as kiosks, to process secure payments in Mews Operations. You use this FAQ when you install the device, connect it to your network, manage transactions, or troubleshoot issues during daily operations at your property.

 

In this article, you can learn about:

What payment methods does Mews Terminal A4 support?

Mews Terminal A4 supports major card schemes and digital wallet payments. Supported payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Maestro where applicable
  • JCD
  • Diners
  • China Union Pay
  • Digital wallet payments, for example, Apple Pay, Google Pay.
  • Interac in Canada

Note: Availability of specific card brands depends on your location.

 

What features does Mews Terminal A4 have?

Mews Terminal A4 provides the following functionalities:

  • Secure card-present payments

  • Contactless payments

  • Payment preauthorization

  • Authorization updates in increments

  • Unattended payment processing for kiosks

  • Wi-Fi and Ethernet connectivity

  • Automatic cellular connection if the internet connection fails

  • Software updates and diagnostics tools

 

What countries can I use Mews Terminal A4 in?

You use Mews Terminal A4 in countries where Mews Payments and Adyen in-person payments are supported. Availability depends on your merchant account configuration.

Contact your Customer Success Manager to confirm availability in your country.

 

How does Mews Terminal A4 connect to my network?

Mews Terminal A4 connects to your network using:

  • Wi-Fi

  • Ethernet local area network

  • Integrated cellular connection for failover

You can learn more about connecting Mews Terminal A4 in the How to set up the Mews Terminal A4 help article.

 

How do I connect Mews Terminal A4 to Mews Operations?

You can learn how to connect Mews Terminal A4 to Mews Operations in the How to set up the Mews Terminal A4 help article.

 

How do I view device information on Mews Terminal A4?

To view device information, on your terminal, tap Settings > Device info.

The screen displays:

  • Model, serial number, and internet protocol address

  • Software version

  • Configuration version

  • Merchant account and store details

 

What do payment security and encryption mean for properties?

Mews Terminal A4 encrypts card data when the guest presents the card. The device uses end-to-end encryption so unencrypted card data does not pass through Mews systems. This reduces the scope of payment security requirements for your property.

 

How do I check connectivity on Mews Terminal A4?

To check connectivity:

  1. On the Mews Terminal A4, tap Settings.

  2. Tap Network.

  3. Confirm that the terminal shows network connection and internet access.

  4. Confirm that the terminal has a valid internet protocol address.

This checks the connectivity on Mews Terminal A4.

 

How do I troubleshoot issues on Mews Terminal A4?

If you experience issues:

  • Check your network connection

  • Restart the terminal from the Settings menu

  • Use diagnostics tools to test connectivity

If the issue continues, contact Support and provide:

  • Merchant account details

  • Payment service provider reference if applicable

  • Terminal serial number

 

How do receipts work on Mews Terminal A4?

Mews Terminal A4 does not print paper receipts by default. After a successful payment, you can send the receipt digitally.

Alternatively, you can print a receipt. To print a receipt from the customer profile:

  1. In Mews Operations, use the search bar to find the customer profile.

  2. Click the Payments tab.

  3. Click the payment. This displays the Transaction details screen.

  4. Click to print a receipt.

 

Can I install other applications on Mews Terminal A4?

No. Mews Terminal A4 is a protected device. You can only use pre-approved applications.

 

How does omnichannel tokenization work?

When a guest presents a card on the terminal, the system can store the card securely on the guest profile in Mews Operations.

The system tokenizes the card and marks it as protected. You can then use the tokenized card for future payments in Mews Operations.

Note: Wallet payments are stored but are not reusable or tokenized for future transactions.

 

How does the tokenized card work for subsequent payments, considering 3DS and PSD2 regulations in the EEA?

Payments with a tokenized card follow these steps:

  1. The guest taps the card.

  2. Mews Terminal asks for a PIN if the payment is eligible for the 3DS, for example, a high-value payment. Note: Low-value payments generally do not need a PIN entry if the amount is below EUR 50. This amount depends on the issuer.

  3. The guest adds the PIN and the payment is successful.

  4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:

  • The system marks subsequent transactions as MOTO (Mail Order/ Telephone Order), which are 3DS exempted. The guest does not need to verify the payment using an email flow.

  •  If the issuer does not accept an exemption and they decline payment for need of authentication:

    • The guest needs to go through the 3DS email flow, and

    • Verify the payment for the property to charge the amount.

 

What do PCI compliance and E2EE mean for properties?

Mews Terminals are PCI certified, they encrypt card data when the customer presents the card to the device. The terminal uses end-to-end encryption to ensure Mews and no one else sees unencrypted card data.

 

How do I return the terminal?

If you wish to return you terminal, contact your Mews Customer Success Manager.

 

 

 

 

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