Mews Terminal A4 FAQs in Mews Payments

Mews Terminal A4 is an unattended payment terminal that you use in self-service environments, such as kiosks, to process secure payments in Mews Operations. You use this FAQ when you install the device, connect it to your network, manage transactions, or troubleshoot issues during daily operations at your property. The FAQs are for properties that use Mews Payments and have a Mews Terminal A4. You change the network, device information and diagnostics settings in the Settings menu on the terminal itself, and you see payments and tokenized cards in the Payments tab of the Customer management screen in Mews Operations. Mews Terminal A4 is a protected device, so you can only use pre-approved applications, and wallet payments are stored but not tokenized. With Mews Terminal A4, guests pay without a member of staff present, and cards they present in person are tokenized, so you can charge later expenses to the same card without asking the guest for the card again.

 

In this article you can learn about:

• What payment methods does Mews Terminal A4 support?

• What features does Mews Terminal A4 have?

• What countries can I use Mews Terminal A4 in?

• How does Mews Terminal A4 connect to my network?

• How do I connect Mews Terminal A4 to Mews Operations?

• How do I view device information on Mews Terminal A4?

• What do payment security and encryption mean for properties?

• How do I check connectivity on Mews Terminal A4?

• How do I troubleshoot issues on Mews Terminal A4?

• How do receipts work on Mews Terminal A4?

• Can I install other applications on Mews Terminal A4?

• How does omnichannel tokenization work on Mews Terminal A4?

• How does a tokenized card work for later payments under 3DS and PSD2 regulations in the EEA?

• What do PCI compliance and E2EE mean for properties?

• How do I return Mews Terminal A4?

• Can I add my property logo to Mews Terminal A4?

 

What payment methods does Mews Terminal A4 support?

Mews Terminal A4 supports major card schemes and digital wallet payments. Supported payment methods include:

• Visa

• Mastercard

• American Express

• Maestro where applicable

• JCD

• Diners

• China Union Pay

• Digital wallet payments, for example, Apple Pay, Google Pay.

• Interac in Canada

Note: Availability of specific card brands depends on your location.

What features does Mews Terminal A4 have?

Mews Terminal A4 provides the following functionalities:

• Secure card-present payments

• Contactless payments

• Payment preauthorization

• Authorization updates in increments

• Unattended payment processing for kiosks

• Wi-Fi and Ethernet connectivity

• Automatic cellular connection if the internet connection fails

• Software updates and diagnostics tools

What countries can I use Mews Terminal A4 in?

You use Mews Terminal A4 in countries where Mews Payments and Adyen in-person payments are supported. Availability depends on your merchant account configuration.

Contact your Customer Success Manager to confirm availability in your country.

How does Mews Terminal A4 connect to my network?

Mews Terminal A4 connects to your network using:

• Wi-Fi

• Ethernet local area network

• Integrated cellular connection for failover

You can learn more about connecting Mews Terminal A4 in the How to set up your Mews Terminal A4 help article.

How do I connect Mews Terminal A4 to Mews Operations?

You can learn how to connect Mews Terminal A4 to Mews Operations in the How to set up your Mews Terminal A4 help article.

How do I view device information on Mews Terminal A4?

You view the device information of Mews Terminal A4 in the Settings menu on the terminal. To view device information:

1. On Mews Terminal A4, tap Settings.

2. Tap Device info.

The screen displays:

• Model, serial number, and Internet Protocol, or IP, address

• Software version

• Configuration version

• Merchant account and store details

What do payment security and encryption mean for properties?

Mews Terminal A4 encrypts card data when the guest presents the card. The device uses end-to-end encryption, or E2EE, so unencrypted card data does not pass through Mews systems. E2EE means the card data stays encrypted from the terminal until it reaches the payment processor. The encryption reduces the scope of payment security requirements for your property.

How do I check connectivity on Mews Terminal A4?

You check the connectivity of Mews Terminal A4 in the Network settings on the terminal. To check connectivity:

1. On Mews Terminal A4, tap Settings.

2. Tap Network.

3. Confirm that the terminal shows network connection and internet access.

4. Confirm that the terminal has a valid IP address.

This checks the connectivity on Mews Terminal A4.

How do I troubleshoot issues on Mews Terminal A4?

If you experience issues with Mews Terminal A4, try the following:

• Check your network connection

• Restart the terminal from the Settings menu

• Use the diagnostics tools in the Settings menu to test connectivity

If the issue continues, contact Support and provide:

• Merchant account details

• Payment service provider reference if applicable

• Terminal serial number

How do receipts work on Mews Terminal A4?

Mews Terminal A4 does not print paper receipts by default. After a successful payment, you can send the receipt digitally with the procedure in the help article How to send an issued bill or invoice by email in Mews Operations.

Alternatively, you can print a receipt. To print a receipt from the customer profile:

1. In Mews Operations, use the search bar to find the customer profile.

2. Click the Payments tab.

3. Click the payment. This displays the Transaction details screen.

4. Click the Print icon, shown as a printer, to print a receipt.

Can I install other applications on Mews Terminal A4?

You cannot install other applications on Mews Terminal A4, because Mews Terminal A4 is a protected device. You can only use pre-approved applications.

How does omnichannel tokenization work on Mews Terminal A4?

Omnichannel tokenization on Mews Terminal A4 means that Mews replaces the card details of a card presented in person with a secure token that you can reuse for later payments, both in person and online. When a guest presents a card on the terminal, the system can store the card securely on the guest profile in Mews Operations.

The system tokenizes the card and marks it as protected. You can then use the tokenized card for future payments in Mews Operations.

Note: Wallet payments are stored but are not reusable or tokenized for future transactions.

How does a tokenized card work for later payments under 3DS and PSD2 regulations in the EEA?

A tokenized card on Mews Terminal A4 can pay for later expenses without the guest presenting the card again, within the rules of 3-D Secure, or 3DS, and the second Payment Services Directive, or PSD2, in the European Economic Area, or EEA. 3DS is the authentication step that checks that the cardholder approves a card payment. PSD2 is the European Union regulation that requires this strong authentication for most online card payments. Payments with a tokenized card follow these steps:

1. The guest taps the card.

2. Mews Terminal A4 asks for a personal identification number, or PIN, if the payment is eligible for 3DS, for example, a high-value payment. Note: Low-value payments generally do not need a PIN entry if the amount is below EUR 50. The limit depends on the card issuer.

3. The guest adds the PIN and the payment is successful.

4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:

   • The system marks subsequent transactions as Mail Order or Telephone Order, or MOTO, transactions, which are 3DS exempted. MOTO transactions are payments where the cardholder is not present, and a 3DS exemption means the guest does not need to verify the payment through the 3DS email flow.

   • The card issuer decides whether to accept the exemption. If the issuer declines the payment because it needs authentication, the guest needs to go through the 3DS email flow and verify the payment before the property can charge the amount.

You can learn more about strong customer authentication in the Fin draft PSD2 and 3DS FAQs in Mews Payments.

What do PCI compliance and E2EE mean for properties?

Mews Terminal A4 is Payment Card Industry, or PCI, certified, which means the terminal meets the card industry's security standard for payment devices. The terminal encrypts card data when the customer presents the card to the device. The terminal uses end-to-end encryption, or E2EE, to ensure Mews and no one else sees unencrypted card data.

How do I return Mews Terminal A4?

If you want to return your Mews Terminal A4, contact your Mews Customer Success Manager.

Can I add my property logo to Mews Terminal A4?

You can add your property logo to Mews Terminal A4. To add your logo, contact Mews with your logo file by submitting a support ticket through the Mews Digital Assistant. Mews updates the logo for you. You can view your terminal logo specifications for the Mews Terminal A4, Adyen model S1U2, on the Adyen documentation page Update terminal logo.

You can learn more about setting up and installing Mews Terminal A4 in the article How to set up your Mews Terminal A4.