How to set up your Mews Terminal A2

Mews PaymentsPayment Options

Mews Terminal A2 is a portable device that you can carry around to check in guests at the lobby. It has a built-in printer and payment capabilities so staff can easily collect payments. You use the terminal at your reception desk to manage guest interactions and process secure payments. Mews Terminal A2 works with Mews Operations and Mews Kiosk.

Your Mews Terminal A2 includes:

  • 5 inch touch display
  • Direct integration with Mews Kiosk and Mews Operations
  • eSIM
  • Battery
  • USB adaptor
  • USB cable 180D

In this article you can learn about:

How to set up your Mews Terminal A2

Prerequisites for the setup

To use Mews Terminal A2, you need:

  • Mews Operations
  • Mews Payments active on your Mews account. Note: If Mews Payments is not active on your account, contact your Customer Success Manager.
  • At least one Mews Terminal A2, you can purchase this via the Mews Marketplace by searching for Mews Terminal A2. Note: You can also contact your Customer Success Manager to purchase.

Step 1: Check the package and the terminal for damage

When you receive the terminal:

  1. Verify that the shipping box is unopened and the security seal is intact.
  2. Open the box.
  3. Verify that the serial number on the terminal matches the serial number on the box, and that it matches the serial number in Mews. To verify the serial number:
    1. In Mews Operations, go to the main menu Main menu  > Marketplace.
    2. Find the Mews Payments - Terminals integration and click Edit to go to the Settings page.
    3. Under Payment terminals, you can find the serial number.
  4. Use the track and trace link to confirm that the carrier marks the terminal as delivered.
  5. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, or anything inserted into or attached to the terminal.

If any of these checks fail, contact Mews Support immediately and do not use the terminal.

Step 2: Turn on the terminal and prepare the device

To turn on the terminal:

  1. Connect the terminal to a power supply.
  2. Press and hold the power button until the display turns on.
  3. On the Welcome screen, tap to select your language.

Note: Let the battery charge for at least four hours while you continue with the next steps.

Step 3: Connect the terminal to your network

You connect the terminal to the internet so it can communicate with the payments platform.

To connect to Wi-Fi:

  1. On the setup screen, tap the arrow button.
  2. On the setup Wi-fi screen, tap the + to add a network.
  3. Tap the wireless network (WLAN) slider switch.
  4. Tap your network from the list or add it manually.
  5. Enter the network password.
  6. Tap OK.

The terminal connects to the network and displays a Wi-Fi icon at the top of the screen.

To update network settings later:

  1. Tap Settings > Network.
  2. Enter your passcode.
  3. Tap Wi-Fi.
  4. Turn Wi-Fi on or off or add another network.

Note: Mews Terminal A2 includes a pre-installed SIM card. The terminal switches to a cellular connection if the internet connection fails.

Step 4: Rename your terminal
  1. In Mews Operations, go to the main menu Main menu > Marketplace
  2. Find the Mews Terminals integration and click Edit to go to the Settings page. The system displays a list of terminals with the serial numbers.
  3. Click a serial number and enter a name for the terminal, for example, Front Office 1.
  4. Click Save.

This completes the setup of your Mews Terminal A2. You can now process payments in Mews Operations.

 

Additional resources:

Help article

 

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