Deutsch
English
Español
Français
NederlandsYou can set up Guided Access on iOS devices to ‘pin an app’ to your device so customers cannot click out of it. This means there is always a single app on the screen. This prevents guests from accessing other apps on your device or browsing the internet.
When you turn on Guided Access in iOS devices:
- It locks the device to the kiosk app in either guest mode or staff mode.
- Locking the device in guest mode allows you to leave the device unattended for guests to use for self check in.
In this article you can learn about
Setting up Guided Access
- Go to the Settings > Accessibility > Guided Access
- Turn on Guided Access.
- Ensure that Display Auto-Lock is set to Never to prevent screen lock.
- Open Passcode Settings and tap Set Guided Access Passcode.
- Enter and confirm Passcode. You can also enable Touch ID.
Starting Guided Access session
- Ensure that you install and configure the Mews Kiosk app.
- Open the Mews Kiosk app and hold the top left corner for 5 seconds to open the menu.
- Select guest mode.
- Triple-click the Home Button, or Power button in case of devices without a Home button.
- In Options, Mews recommends enable only Motion, Keyboards and Touch.
- Tap Start. Note: Make sure there's no ‘staff mode’ badge in the top left corner.
Exiting Guided Access
To exit the Guided Access mode,
- Triple-click Home button and enter passcode.
- The app switches to staff mode. You can now see the staff badge in the top left corner.
Warning: Remember to never leave your iPad in staff mode unattended. This mode is for staff use only and not for guests.
Troubleshooting
Following recent iOS updates from Apple, version 14.6 and above, there has been an error that you can no longer enable Guided Access mode. This is a bug with Apple's Operating System that Apple needs to resolve.
As a workaround, turning the device off and back on allows the device to be put into Guided Access mode.
You can learn about how to set up the Mews Kiosk here.