Terminal error: "Failed to send message to POI"

Mews PaymentsPayment OptionsTroubleshooting in Mews

If you receive the error "Failed to send message to POI" on an Android terminal device, follow these steps:

 

  1. On your device, navigate to Settings > Configuration.
  2. Reset the device to factory settings.
  3. Onboard the device to a correct store. 

 

For more troubleshooting tips, check Troubleshoot Mews Terminals

Was this article helpful?
01



Feedback