Troubleshooting a slow, crashing, or unresponsive Flexkeeping app

In this article, you can learn how to troubleshoot your Flexkeeping app before you contact Mews Support:

• Step 1: Check your connection
• Step 2: Update the app
• Step 3: Check your browser
• Step 4: Check for a busy automated workflow
• Step 5: Confirm the scope
• Contact Mews Support

Step 1: Check your connection

Flexkeeping needs an active internet connection to load and sync data.

• Check your Wi-Fi signal, or switch to mobile data if you use the mobile app.
• If Wi-Fi is unstable, a wired or mobile data connection may load faster.

Step 2: Update the app

An outdated app version can cause slow performance or crashes.

• Go to the App Store on iOS or the Google Play Store on Android.
• Install any available update.
• Reopen the app and try again.

Step 3: Check your browser

If you use Flexkeeping in a browser and a page or dashboard, such as the Cleaning Times Dashboard, doesn't load or shows no data:

• Refresh the page.
• Clear your browser cache and cookies, or try a private or incognito window.
• Try a different supported browser if the issue continues.

Step 4: Check for a busy automated workflow

A workflow that creates a large number of tasks at once can slow Flexkeeping down for everyone at your property.

• Open Workflow Builder and check the Execution Dashboard for any workflow that has run an unusually high number of times recently.
• Pause it and check if performance improves. You can learn more about turning a workflow on or off in our help article How to build your own automated workflows in Flexkeeping.

Step 5: Confirm the scope

Before you contact Mews Support, check how widely the issue affects your property.

• Is it happening to one person, or everyone at your property?
• Is it one page or feature, or the whole app? This helps Mews Support diagnose faster if you still need to contact them.

Contact Mews Support

If the issue continues after these steps, contact Mews Support with the following information:

• Whether it happens on web, iOS, or Android, and which app version if it's on mobile.
• Whether it affects one user or device, or your whole property.
• Which page or feature is affected.
• A screenshot of any error shown.