Your rooms sell across Booking.com, Expedia, Airbnb, your own website, and often more. Keeping prices, availability, and restrictions consistent across every one of them, without logging into each extranet, takes time you would rather spend on guests. Mews Channel Manager, powered by SiteMinder, solves this from inside Mews.

Mews Channel Manager is a native distribution layer available in the Mews Revenue workspace, under Tools > Channels. It lets you sell your rooms across online travel agencies and your Mews direct booking engine, receive reservations back into Mews, keep your rates and availability in sync across every connected channel, and monitor how each one is performing, all from a single screen. Mews Channel Manager is not an integration in the Mews Marketplace, and you do not connect Booking.com, Expedia or Airbnb Hotels through the Mews Marketplace. You connect them as channels on the Channels screen in the Revenue workspace.

Two plans are available. Core connects you to your Mews direct booking engine plus three default online travel agencies. Pro adds access to the SiteConnect catalogue of 400+ booking channels, so you can reach new markets and guest segments beyond the defaults.

In this article, you can learn about:

• Before you start

• How to get started

• Where to find Mews Channel Manager

• What Mews Channel Manager does

• The two Mews Channel Manager plans

• Which channels are supported

Before you start

Before you set up channels in Mews Channel Manager, you need:

• At least one room and one rate set up in your Mews property. You can reach the Channels screen without them, but you cannot configure channels until they are in place.

• Mews Channel Manager enabled for your property. When you first open the Channels screen, select the Set up channel manager button to enable Mews Channel Manager. You activate Mews Channel Manager yourself from the Channels screen; you do not install it from the Mews Marketplace.

How to get started

To start using Mews Channel Manager:

1. In Mews, in the side navigation menu, click Revenue > Tools > Channels.

2. If this is your first visit, select the button to enable Mews Channel Manager for your property.

3. Set up your channels. For an online travel agency, see How to set up an OTA channel in Mews Channel Manager. For the Mews direct booking engine, see How to set up the Mews direct booking engine as a channel in Mews Channel Manager. To add a new channel on Pro, see How to add a new channel in Mews Channel Manager Pro.

4. Once your channels are connected, monitor their performance in the Channel Performance dashboard.

Once your channels are set up and enabled, your rates, availability, and restrictions stay in sync across every connected channel automatically. You manage your entire distribution from one screen in Mews, without switching between extranets.

Where to find Mews Channel Manager

Mews Channel Manager lives in the Revenue workspace, under Tools > Channels. Mews Channel Manager is not in the Mews Marketplace. To connect an online travel agency such as Booking.com, go to the side navigation menu > Revenue > Tools > Channels and set the online travel agency up as a channel; see How to set up an OTA channel in Mews Channel Manager.

The Revenue workspace is available to users with the Admin role or any user with the Revenue Workspace View permission. What you can access inside Revenue depends on the products you are entitled to use. For a walkthrough of the workspace, see Navigating the Revenue workspace in Mews Operations.

You activate Mews Channel Manager yourself: when you open the Channels screen for the first time, click the Set up channel manager button. You do not need to ask Mews to activate it. If you have the Admin role and still do not see Revenue > Tools > Channels in the side navigation menu, contact Mews Support and include a screenshot of your side navigation menu.

What Mews Channel Manager does

The business purpose of Mews Channel Manager is to sell your rooms through online travel agencies and your Mews direct booking engine, and receive those reservations back into Mews. From the Channels screen you:

• Connect to online travel agencies and configure your Mews direct booking engine

• Map your Mews room categories and rates to the room rates on each channel

• Push rates, availability, and restrictions to every connected channel automatically

• Receive reservations from every connected channel back into Mews

• Monitor the sync status of each channel and resolve mapping issues

• Review how each channel is performing through the Channel Performance dashboard

The two Mews Channel Manager plans

Mews Channel Manager comes in two plans:

• Mews Channel Manager Core includes your Mews direct booking engine plus three default online travel agency channels: Booking.com, Expedia, and Airbnb Hotels.

• Mews Channel Manager Pro includes everything in Core, plus the ability to add any channel from the SiteConnect catalogue of 400+ booking channels. Pro is the right plan if you want to reach markets, guest segments, or regional platforms beyond the three default online travel agencies.

For a detailed comparison, see Comparing Mews Channel Manager Core and Pro.

Which channels are supported

Mews Channel Manager supports:

• Your Mews direct booking engine, configured as a channel on the same screen as your online travel agencies

• The three default online travel agencies on Core: Booking.com, Expedia, and Airbnb Hotels

• Any of the 400+ channels in the wider SiteConnect catalogue on Pro, including regional online travel agencies and wholesalers

For the full list of channels currently supported, see Channels supported by Mews Channel Manager.