Use cases for the Micros4700 IP Connector integration and how to configure the use cases in Mews Operations

Integrations SetupMews Marketplace

The Micros4700 IP Connector integration establishes a link between your POS system and Mews Operations. The configuration of the integration varies based on your property’s food order and ticket processing method.  

The following use cases outline various scenarios and the respective configurations that can be used to give you greater visibility of your F&B revenues. 

You can learn more about setting up and configuring the Micros4700 IP Connector integration here. 

 

 Use Case:  

  • Not all bills from the POS sent to the PMS. 
  • Taxes counted and declared on the POS side. 
  • The food revenue categories, i.e. what your guests eat, does not require itemized break down. 

 

To set up simple billing, you need: 

  • 1 unique service key, for example, Restaurant la tour d'Argent. 
  • 1 net sale accounting category, for example, Restaurant charged to room.  
  • No Taxes. 

Micros4700 IP Connector Use Case 1

 

Example POS detailed bill: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
GST 5%5.60
QST 9.975%11.17
Total of the bill135.77

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Room charge ticket 1234135.770.000.00

 

 Use Case:  

  • All POS bills sent to the PMS. 
  • All customers pay at PMS, i.e. no external customers, or they pay at the hotel reception.  
  • Taxes counted and declared on PMS side. 
  • The food revenue categories, i.e. what your guests eat, do not require itemized break down. 

 

To set up detailed billing, you need: 

  • 1 unique service key, for example, Restaurant la tour d'Argent.  
  • 1 accounting category for the room charge and its taxes, for example, Restaurant charged to room.  
  • 1 accounting category for the room charge discount and its taxes, for example, Restaurant charged to room. 
  • 1 accounting category for the tips and no tax, for example, Restaurant tips.  
  • 1 accounting category for the service charge and its taxes, for example, Restaurant service charge. 

 

Micros4700 IP Connector Use Case 2

 

Example POS detailed bill: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
GST 5%5.60
QST 9.975%11.17
Total of the bill135.77

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Room charge ticket 1234112.775.6011.17
Tips7.000.000.00

 

 

Use case 3: Detailed billing with inversion 

 Use Case:  

  • Not all POS bills sent to the PMS. 
  • Only customers staying at the hotel pay via the PMS, external customers pay independently. 
  • Taxes counted and declared on the POS side. 
  • The food revenue categories, i.e. what your guests eat, requires itemized breakdown. However, the hotel, or customers, want to see the detailed tickets on the PMS bill, with separate taxes and tip.
  • In this case, the system sends the 3 lines as in case 2, on the guest bill, then reverse them on a Paymaster bill to get back to one line, as in case 1. 

 

To set up detailed billing with inversion, you need: 

  • 1 unique service key, for example, Restaurant La Tour d’Argent. 
  • 1 accounting category for the room charge AND its taxes, for example, Restaurant charged to room.  
  • 1 accounting category for the room charge discount AND its taxes, for example, Restaurant charged to room. 
  • 1 accounting category for the tips and no tax, for example, Restaurant tips. 
  • 1 accounting category for the service charge and its taxes, for example, Restaurant service charge.
  • 1 paymaster account for the inversion lines, for example, pm-pos inversion. 

 Use Case 3 - Detailed billing with inversion

 

  

Example POS detailed bill: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
GST 5%5.60
QST 9.975%11.17
Total of the bill135.77

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Room charge ticket 1234112.005.6011.17
Tips7.000.000.00

 

Example information sent to the PMS on the paymaster bill: 

Accounting categoryAmountGSTQST
Room charge ticket 1234-112.00-5.60-11.17
Tips-7.000.000.00
Restaurant ticket 1234135.770.000.00

 

 

 Use Case: 

  • All bills from the POS sent to the PMS. 
  • All customers pay via the PMS, i.e., no external customers, or they pay at the hotel reception. 
  • Taxes counted and declared on the PMS side. 
  • The food revenue category, i.e. what your guests eat, requires itemized breakdown. 
  • Outlet structure: 
    • 1 = Restaurant outlet
    • 3 = Swimming pool restaurant outlet  
    • 6 = Bar outlet 
    • 7 = Spa  

  • Accounting categories: 

    • Netsales1 = Food 
    • Netsales2 = Alcohol  
    • Netsales3 = Soft beverages  
    • Netsales4 = Room Service  

 

Note: One ticket is valid for one outlet. 

  

To set up multi-departments, you need, for each outlet:  

  • 1 unique outlet name, for example, SPA.  
  • 1 menu number = the identifier of the outlet, for example, 7=SPA which your POS provider needs to provide.  
  • 1 unique service key, for example, Spa blue lagoon restaurant.  
  • 4 accounting categories for the four food revenue centers and their taxes, for example, Food Spa, Alcohol Spa, Beverage Spa, Snack Spa.  
  • 1 accounting category for the room charge discount and its taxes, for example, Spa discount.  
  • 1 accounting category for the tips and no tax, for example, Spa tips.  
  • 1 accounting category for the service charge and its taxes, for example, Spa service charge.  

 

Use case 4: Detailed billing with multi-revenue categories

 

Example POS detailed bill from the swimming pool restaurant: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
GST 5%5.60
QST 9.975%11.17
Total of the bill135.77

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Pool food ticket 123480.004.007.98
Pool alcohol ticket 123420.001.001.99
Pool soft drink ticket 123412.000.601.20
Tips7.000.000.00

Use Case:  

  • Not all POS bills sent to the PMS. 
  • Not all customers pay via the PMS. 
  • Taxes counted and declared on the POS side but, the hotel requires detailed guest bills, with taxes, itemized breakdown, tips. 
  • The food revenue category, i.e., what your guests eat, requires itemized breakdown.  
  • Outlet structure: 
    • 1 = Restaurant outlet  
    • 3 = Swimming pool restaurant outlet  
    • 6 = Bar outlet  
    • 7 = Spa 
  • Accounting categories: 
    • Netsales1 = Food 
    • Netsales2 = Alcohol  
    • Netsales3 = Soft beverages  
    • Netsales4 = Room Service 

 

To set up multi-departments, you need, for each outlet:  

  • 1 unique outlet name, for example, Spa.
  • 1 menu number = the identifier of the outlet, for example, 7 = SPA your POS provider needs to provide. 
  • 1 unique service key, for example, Spa blue lagoon restaurant.
  • 4 accounting categories for the four food revenue centers and their taxes, for example, Food spa, Alcohol spa, Beverage spa, Snack spa. 
  • 1 accounting category for the room charge discount and its taxes, for example, Spa discount. 
  • 1 accounting category for the tips and no tax, for example, Spa tips. 
  • 1 accounting category for the service charge and its taxes, for example, Spa service charge. 
  • 1 paymaster account for the inversion lines, for example, pm-pos inversion.  

 

Detailed billing with Multi-revenue categories and inversion

 

Example POS detailed bill from the swimming pool restaurant: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
GST 5%5.60
QST 9.975%11.17
Total of the bill135.77

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Pool food ticket 123480.004.007.98
Pool alcohol ticket 123420.001.001.99
Pool soft drink ticket 123412.000.601.20
Tips7.000.000.00

 

Example information sent on the Reversal Paymaster: 

Accounting categoryAmountGSTQST
Pool food ticket 1234-80.00-4.00-7.98
Pool alcohol ticket 1234-20.00-1.00-1.99
Pool soft drink ticket 1234-12.00-0.60-1.20
Tips-7.000.000.00
Restaurant room charge135.770.000.00

Use Case: 

Some customers have a bill in the hotel but no room, they are just here for one day, or a meeting. In this case, the PMS opens a Paymaster for the customer or company and the POS can charge this paymaster. The system performs the recognition of the paymaster through the prefix. 

 

Setup for paymaster customers:  

  • In this case, the system chooses the recommended prefix ‘pm’. 
  • If the customer has a room, then the property enters the room number when charging to the room. 
  • If the property wants to charge to the paymaster, then they 'pm'+ name of the customer, for example, pm-dupont for Mr Dupont.

     

Charging a paymaster

 

 Use Case: 

  • You can use discounts in any detailed configuration. Refer to use cases 2,3,4,5. 
  • When posting the bill on the POS, the POS user can add a global discount to the ticket as a percentage or fixed amount.  
  • You need to deduct this amount from the total of the net sales, as well as its taxes.
  • If using a single product food revenue category, as in use cases 2 and 3, the discount is on the same accounting category as the room charge.
  • If using the multiple food revenue categories configuration, then you need to specify a specific account category because the system sends the discount for the entire ticket and cannot 'split' it into food revenue categories.   

 

To set up discounts, you need, for each outlet:  

  • 1 unique outlet name, for example, SPA.  
  • 1 menu number = the identifier of the outlet, for example, 7=SPA which your POS provider needs to provide.  
  • 1 unique service key, for example, Spa blue lagoon restaurant.  
  • 4 accounting categories for the four food revenue centers and their taxes, for example, Food Spa, Alcohol Spa, Beverage Spa, Snack Spa.  
  • 1 accounting category for the room charge discount and its taxes, for example, spa discount.  
  • 1 accounting category for the tips and no tax, for example, spa tips.  
  • 1 accounting category for the service charge and its taxes, for example, Spa service charge. 

 

Example POS detailed bill from the swimming pool restaurant: 

Ticket 1234
Food80.00
Alcohol20.00
Soft drinks12.00
Tips (non-taxable)7.00
Discount 10$-10.00
5.60GST 5%5.10
QST 9.975%11.17
Total of the bill124.17

 

Example information the system sends to the PMS: 

Accounting categoryAmountGSTQST
Pool food ticket 123480.004.007.98
Pool alcohol ticket 123420.001.001.99
Pool soft drink ticket 123412.000.601.20
Discount-10.00-0.50-1.00
Tips7.000.000.00

 

Use case 8: Outlet Bills

Use Case:

  • All POS bills sent to the PMS, including bills paid at the POS.
  • Not all the customers pay via the PMS, some of them pay at the POS with cash, credit card, or other payment types.
  • Taxes counted and declared on the PMS side.
  • The food revenue categories require itemized breakdown.
  • The system sends all revenues and payments  to outlet bills in Mews. Note: You can learn more about this here.

Setup for 3 lines including payment - The following setup and example is for non-multi-revenue categories, but you can also use for multi-revenue categories.

 

To set up outlet bills, you need:

  • To leave the paymaster ID blank for the payment mapping.
  • 1 or more outlets set up in Mews.

In Mews Operations, go to the main menu A black text with a right arrowDescription automatically generated with medium confidence  > Settings > Property > Outlets to obtain the Outlet key.

 

Example POS detailed bill, consumed at Bar:

Ticket 1234

Food

16.70

Alcohol

0.00

Soft drinks

0.00

Tips (non-taxable)

0.80

GST 5%

0.83

QST 9.975%

1.67

Total of the bill

20.00

Visa payment

-20.00

 

What the system sends to Mews PMS in an outlet bill:

 

Accounting category

Amount

GST

QST

Room charge ticket 1234

16.70

0.83

1.67

Tips

0.80

0.00

0.00

Visa Bar

-20.00

0.00

0.00


Outlet bills are only available in the accounting report

 

Note: Veloce POS does not support this functionality.

 

You can learn more about setting up and configuring the Micros4700 IP Connector integration here.

 

 Use Case: 

  • All POS bills sent to the PMS including bills paid at the POS.  
  • Not all customers pay via the PMS, some of them pay at the POS with cash, credit card, or other payment type. 
  • Taxes counted and declared on the PMS side. 
  • The food revenue categories i.e., what your guests eat, requires itemized breakdown. 

 Setup for 3 lines including payment - The following setup and example is for non-multi-revenue categories, but you can also use for multi-revenue categories. 

 The system sends all  revenues and payments to paymasters in Mews. Note: You can learn more about this here.  

To set up payment mappings, you need: 

  • 1 payment room number, for example, CCREDIT. Note: Your POS provider needs to provide this.  
  • 1 paymaster account where the system sends all posting, for example, pm-pos CCREDIT, needs to start with pm. 
  • 1 accounting category key for this payment, for example, Visa.  
  • 1 external Payment, for example, Credit card. 

     

     

    Use Case 8: Payments

     

     

    Example POS detailed bill: 

    Ticket 1234
    Food80.00
    Alcohol20.00
    Soft drinks12.00
    Tips (non-taxable)7.00
    GST 5%5.60
    QST 9.975%11.17
    Total of the bill135.77
    Cash payment-135.77

     

    What the system sends to PMS If you have the Paymaster dedicated to cash payments: 

    Accounting categoryAmountGSTQST
    Pool food ticket 1234112.005.60-11.17
    Tips7.0011.170.00
    Cash restaurant-135.770.000.00

     

    Note: 

    • Veloce POS does not support this functionality.  
    • The system sets up the payment setup through a mapping in Maitre’D configuration that associates a payment to a specific room number. For example, here the system associates room CASH with CASH payment, Room CCREDIT associated with Visa etc. 

      

    You can learn more about setting up and configuring the Micros4700 IP Connector integration here. 

     

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