What do the automation components mean in Mews Operations

Mews Operations

An automation in Mews Operations does repetitive work for you, such as messaging guests before they arrive or creating tasks for your team. You build an automation from components. Each component is one step. You connect the steps in the order you want them to happen.

Components come in two types:

Mews Automations components: Built and maintained by Mews. They work directly with the data in your Mews property, such as reservations, guests, messages, spaces, billing, and tasks.
Third-party components: Built by other providers. They cover logic, AI, and apps such as Slack and Google Sheets. You pay these providers directly for your usage.

You can use both types in the same automation.

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Note

The components in this article do not cover every use case. Mews adds new components to the library regularly, so you can automate more of your workflows.

In this article, you can learn about:

What an output is and why you use it
What starts an automation
Mews Automations components
Third-party components

What an output is and why you use it

An output is the result of a step. It is also the connection point on the component where you attach the next step. For example, Get Eligible Arrivals finds tomorrow's arrivals, and its output is that list of guests. When you connect the output to Send Message, Send Message receives the list and sends a message to those guests. If you do not connect an output, the automation stops there.

Most components have one output, called out, which means the step worked. Some components have several outputs, so you can choose what happens in each case, such as cooldown, which means the step skipped its action because it already ran recently.

What starts an automation

Only a trigger starts an automation. A trigger is always the first component. You choose a trigger that starts the automation when something happens in Mews, when something happens in another app, or at a time you set.

Every other component runs when the step connected before it finishes and passes its output on. You do not set a separate start for each component.

Mews Automations components

Mews builds and maintains these components. They work directly with the data in your Mews property.

Mews triggers that start an automation

Triggers start your automation. Each one passes the details of what happened to the next step.

Component	What it does	Use it when	Output
Reservation Created	Starts the automation when someone creates a reservation in any channel.	You want to react to new bookings, such as sending a welcome message.	out. It passes the new reservation to the next step, so the next step knows which reservation to work with.
Reservation Checked In	Starts the automation when someone checks in a reservation.	You want to act at check-in, such as creating a task for housekeeping.	out. It passes the checked-in reservation to the next step.
Reservation Products Added	Starts the automation when someone adds products to a reservation.	You want to react to a purchase, such as thanking the guest or alerting your team.	out. It passes the reservation and its new products to the next step.
Guest Profile Created	Starts the automation when someone creates a new guest profile.	You want to welcome new guests or pass their details to another tool.	out. It passes the new guest profile to the next step.
Schedule	Starts the automation once, or on a recurring basis, at a time you choose.	You want work to happen at a set time, such as every morning at 8:00. Mews recommends the schedule trigger for most arrival based automations because its timing is predictable.	out. It starts the next step at the time you set. Add a Get component next, so the automation knows which reservations or guests to work with.

Mews components that find, create, and change reservations

Component	What it does	Use it when	Output
Get Reservations	Finds reservations that match a date range and filters you choose.	You need a list of reservations for any purpose, such as all departures tomorrow.	out. It passes the list of reservations to the next step. Connect it so the next step has reservations to work with.
Get Eligible Arrivals	Finds reservations that are ready for arrival processing. You can filter by arrival date, loyalty program and tier, number of stays, revenue, recency, and rate.	You want to contact or reward a specific group of arriving guests, such as loyalty members arriving tomorrow.	out. It passes the matching reservations to the next step.
Add Reservation	Creates a new reservation for a guest.	You want the automation to book a stay, such as rebooking a guest.	out when the reservation is created. error when it cannot be created. Connect error to a step that alerts your team, so a failed booking does not go unnoticed.
Change Reservation	Updates the rate, requested room type, number of people, or check-in and check-out times of a reservation.	You want the automation to adjust a booking, such as moving a check-out time.	out. It passes the updated reservation to the next step, such as a message that confirms the change.
Upgrade Assigned Room Category	Assigns guests to a higher category room.	You want to give guests a better room, such as upgrading loyalty members when you have space.	upgraded when the guest moves to the better room. failed when the upgrade does not happen. cooldown when the step skipped the upgrade because it ran recently. Connect upgraded to a message that tells the guest the good news.

Component	What it does	Use it when	Output
Get Products for reservations	Lists the products you can order for a reservation.	You want to offer a guest extras that suit their stay.	out. It passes the list of products to the next step.
Add Product To Reservation	Adds the selected product to an existing reservation.	A guest accepts an offer and you want the product on their booking.	out when the product is added. cooldown when the step skipped the action because it ran recently.
Add Note To Reservation	Adds a text note to a reservation.	You want your team to see information on the reservation, such as that the guest received an offer.	out when the note is added. cooldown when the step skipped the action because it ran recently.
Get Door Lock Pin Codes	Finds the door pin codes for guests on a reservation.	You want to send guests the code for their room before arrival.	out. It passes the codes to the next step. Connect it to Send Message to include the code in a message.
Get Guest Portal Links	Finds each guest's access link to the Guest Portal.	You want guests to complete tasks online, such as online check-in.	out. It passes the links to the next step. Connect it to Send Message to include the link in a message.

Mews components that find and update guest profiles

Component	What it does	Use it when	Output
Get Profiles	Finds full guest profiles for the guests you supply. It returns structured fields only, without notes or free text.	You need details about a guest, such as their language or email address, for a later step.	out. It passes the profiles to the next step.
Change Guest	Updates fields on a guest profile. Only the fields you supply change.	You want the automation to keep guest details up to date.	out. It passes the updated profile to the next step.
Add Note To Guest Profile	Adds a text note to a guest's profile.	You want to record something about a guest for future stays.	out when the note is added. cooldown when the step skipped the action because it ran recently.

Note: Change Guest does not support address updates yet.

Mews components that send messages and upsell offers to guests

Component	What it does	Use it when	Output
Send Message	Sends a message to a guest and automatically picks the best channel connected to your property. You do not choose between channels in the automation.	You want to contact a guest, such as a welcome message or an offer.	out when the message sends. error when delivery fails. Connect error to a second way of reaching the guest, or to a step that alerts your team. If you leave it unconnected, a failed message goes nowhere.
Generate Personalized Upsell Offer	Creates an AI generated upsell offer for a guest, ready for the automation to send.	You want to sell extras that suit each guest without writing each offer yourself.	offerGenerated when it creates an offer. noOffer when it has nothing to suggest. error when it cannot create an offer. cooldown when the step skipped the action because it ran recently. Connect offerGenerated to Send Message so the guest receives the offer.

Note: You need to set up Guest Messaging before you can use Send Message. You can learn how in our help article How to activate a guest messaging channel in Mews Operations.

Mews components that check availability and occupancy and set restrictions

Component	What it does	Use it when	Output
Check Availability	Checks room category availability for a service over a date range. It returns the lowest available count for each category.	You want to act only if rooms are free, such as before you offer an upgrade.	out. It passes the available counts to the next step.
Check Occupancy	Checks whether occupancy is below a threshold you choose and decides whether to continue.	You want different actions for busy and quiet periods, such as offering discounts only when you have space.	above_threshold when occupancy is higher than your threshold. below_threshold when it is lower. Connect each one to the steps that suit that situation.
Get Occupancy	Finds the occupancy percentage for a date.	You want to use the percentage in a later step, such as in a report to your team.	out. It passes the percentage to the next step.
Get Rates	Finds all your enabled rates.	A later step needs a rate, such as when you change a reservation.	out. It passes the list of rates to the next step.
Get Space Categories	Finds all your room categories, such as Standard, Deluxe, and Suite.	A later step needs a room category, such as when you check availability.	out. It passes the list of categories to the next step.
Set Restrictions	Sets closed to stay, closed to arrival, or closed to departure restrictions over a date range.	You want to protect your rates or stop bookings on certain dates, such as when you are nearly full.	out when the restriction is set. cooldown when the step skipped the action because it ran recently.
Clear Restrictions	Removes a restriction and reopens those dates for sale.	You want to sell dates again, such as when occupancy drops.	out when the restriction is cleared. cooldown when the step skipped the action because it ran recently.

Mews components that find products, services, and guest bills

Component	What it does	Use it when	Output
Get Products	Finds all products at your property.	A later step needs to choose from all your products.	out. It passes the list of products to the next step.
Get Services	Finds all your bookable services.	A later step needs a service, such as when you check availability.	out. It passes the list of services to the next step.
Get Guest Bills	Finds the bills that belong to a guest.	You want to use bill information in a later step, such as a message about an open balance.	out. It passes the bills to the next step.
Split products by compatibility	Splits the products available for a reservation into compatible and incompatible products.	You want to offer only products that suit the reservation.	compatibleProducts for the products that suit the reservation. incompatibleProducts for the products that do not. Connect compatibleProducts to the step that offers products to the guest.

Mews components that add tasks and find departments and loyalty programs

Component	What it does	Use it when	Output
Add Task	Adds a task with a deadline. You can assign it to a department or a member of staff.	You want your team to do something, such as clean a room after check-in.	out when the task is added. cooldown when the step skipped the action because it ran recently.
Get Tasks	Finds tasks that match the deadline period and filters you select.	You want to check existing tasks, such as listing tomorrow's tasks for a manager.	out. It passes the list of tasks to the next step.
Get Departments	Lists the departments at your property.	You need to choose a department, such as when you assign a task.	out. It passes the list of departments to the next step.
Get Loyalty Programs	Lists the loyalty programs at your property.	A later step needs a loyalty program, such as when you filter arrivals.	out. It passes the list of programs to the next step.
Get Loyalty Tiers	Lists the loyalty tiers at your property.	A later step needs a tier, such as when you choose which tier receives an offer.	out. It passes the list of tiers to the next step.

Note: Get Loyalty Tiers only lists tiers. To filter guests by loyalty, use a Condition step or the loyalty filters in Get Eligible Arrivals.

Mews components that find dates and set date ranges

Component	What it does	Use it when	Output
Get Property Local Date & Time	Finds the current local date and time, using your property's time zone.	A step depends on the date or time at your property, such as sending a message only during the day.	out. It passes the date and time to the next step.
Relative date range	Works out a start and end date from a number of days, in your property's local time.	A step needs a date range, such as tomorrow's arrivals.	out. It passes the start and end dates to the next step, such as Get Reservations.

Third-party components

Mews does not build these components. They come from the automation platform and from other providers. You can combine them with Mews components in the same automation.

Each third-party component also passes its result to the next step through an output. You connect it in the same way, and the same reasons apply. The output gives the next step its information and tells the automation what to run next.

Third-party logic components that control how an automation runs

Logic components shape how an automation runs.

Component	What it does	Use it when	Output
Each	Repeats the steps after it for every guest or reservation in a list.	A step finds more than one guest or reservation and you want to treat each one, such as messaging every arriving guest.	It passes one guest or reservation at a time to the next step, until the list ends.
Condition	Checks a detail and sends the automation down a true path or a false path.	You want to treat guests differently, such as sending an offer only to guests who stay three nights or more.	A true output and a false output. Connect each one to the steps that suit that result.
Set Variable	Stores a value for a later step.	You want to reuse a value later in the automation.	It passes the stored value to the next step.
Wait	Pauses the automation before the next step.	You want a delay, such as waiting two hours after check-in before you send a message.	It continues to the next step when the pause ends.
Storage	Keeps values between runs. This is the only way to track information across runs. It also has triggers that start an automation when a value is added, updated, or removed.	The automation runs more than once and needs to remember what it did, such as a guest who already received a message.	It passes the stored value to the next step.
HTTP	Sends and receives web requests, so you can connect any system that does not have its own component. It includes triggers that start an automation when a request arrives.	You want to connect a system that is not in the component list. You usually need help from a technical person.	It passes the response from the other system to the next step.
Filters	Makes simple checks, including Contains, Equal, Not Equal, Greater Than, Less Than, Is Not Empty, Range, and Modulo.	You want only the items that pass a simple check to continue, such as guests with an email address.	It passes on only the items that pass the check.
Timers	Includes a scheduler that runs an automation at times you set, a scheduler trigger you set in the screen, a Timer that delays a step, and Wait.	You want an automation to run at a set time or pause between steps.	It continues to the next step when the set time arrives.
Controls	A group of components that control how steps run. The next table describes each one.	A simple Condition is not enough to control your automation. You usually need help from a technical person for Code Block.	Each control passes its result to the next step, so the automation knows what to do next.
XML	Converts between XML and JSON, reads values from XML, and checks that XML is valid.	You connect an older system with HTTP components that shares information in XML.	It passes the converted information to the next step.
RSS	Reads a feed, or starts an automation when a new item appears in a feed.	You want to react to new content, such as news from a local events site.	It passes the feed item to the next step.

Controls components

Control	What it does
Join	Waits for several paths to finish, then continues.
Join Each	Waits for every item in an Each loop to finish, then continues.
Switch	Sends the automation down one of several paths, depending on a value.
Counter	Counts how many times the automation passes through it.
Digest	Collects items over time, then passes them on together.
On Start	Runs steps when the automation starts.
On Error	Runs steps when something in the automation fails.
Stop Flow	Ends the automation.
Code Block	Runs code that you write.

Third-party AI components from OpenAI, Claude, and Gemini

You can add AI components from OpenAI, Claude, and Gemini. You supply your own API key and pay the provider for your usage. Each AI component passes its answer to the next step through its output.

Component	What it does	Use it when	Output
AI Agent	Answers a question and acts on it in the same step. It accepts other components as tools, including Mews components, so an agent can answer a question and act on a reservation. Available for OpenAI, Claude, and Gemini.	The right action depends on what a guest writes, such as a guest asking for a late check-out.	The result of the agent, passed to the next step.
Send Prompt	Sends a prompt to the AI and returns the response. Available for OpenAI, Claude, and Gemini.	You want the AI to write or summarize something, such as a friendly reply.	The response, passed to the next step.
Transform Text To JSON	Turns text into structured information that other steps can use. Available for OpenAI, Claude, and Gemini.	You have free text, such as an email, and a later step needs specific details from it.	The structured information, passed to the next step.
Describe Images	Describes the content of an image. Available for OpenAI only.	You want to understand a photo, such as one a guest sends.	The description, passed to the next step.
Create Transcription	Converts audio to text. Available for OpenAI only.	You want to use a voice message or recording as text.	The text, passed to the next step.

Third-party app components such as Slack, Google Sheets, and HubSpot

You can add components from other apps to connect your automations to the tools your team already uses. For example, you can add a row to a Google Sheet when a guest checks in, or send a Slack message to your housekeeping team when a reservation is created.

Each app has its own components. They work in one of two ways:

Actions: Do something in the app, such as create a row, send a message, or update a deal. Add them anywhere in your automation after the trigger. The output passes the result to the next step.
Triggers: Start your automation when something happens in the app, such as a new form submission or a completed task. The output passes the details of what happened to the next step.

To use these components, sign in to the app with your own account. You pay the app provider directly for your usage. Some apps have no triggers, only actions.

Apps for spreadsheets, calendars, and team notifications

App	Actions	Triggers	Use it when
Google Sheets and Google Calendar	Create, find, count, and delete rows. Create, find, and delete events.	Event start.	You want a simple report or a shared calendar. Google Sheets works well as a reporting surface if your property has no reporting system.
Microsoft Calendar, Teams, and Excel	Manage events. Post to a Teams channel.	New row in a workbook.	Your team uses Microsoft tools. Excel is read only.
Airtable	Create, update, and read records.	New or updated rows.	You keep guest or task information in Airtable.
Smartsheet	Add, update, read, and delete rows.	Changes to a sheet.	You track work in Smartsheet.
Notion	Create and update database items and pages.	New item.	You keep notes or plans in Notion.
Slack	Send a message to a channel, a private channel, or a person.	New channel message.	You want to notify your team when something happens in Mews.

Apps for sales, customer support, and marketing lists

App	Actions	Triggers	Use it when
HubSpot	Manage deals, contacts, and notes.	New and updated records.	You manage group and corporate sales.
Pipedrive	Manage deals, people, and notes.	Deal updated.	You manage group and corporate sales.
Salesforce	Manage contacts and leads.	New lead, contact, or opportunity.	You keep your sales contacts in Salesforce.
Zoho CRM	Manage contacts and leads.	Contact created.	You keep your sales contacts in Zoho CRM.
Zendesk	Create, update, find, and tag tickets.	New ticket.	You manage support tickets. Zendesk chat is not available.
Freshdesk	Create, update, and read tickets.	New and updated tickets.	You manage support tickets in Freshdesk.
Help Scout	Create and update conversations, add an internal note, and create a customer.	None.	You manage support conversations in Help Scout.
Klaviyo	Create and update guest profiles. Add guests to and remove them from lists.	None.	You want to keep your marketing audiences up to date. It manages audiences only.
Mailchimp	Add, update, find, and delete subscribers.	New subscriber.	You want to keep your marketing audiences up to date. It manages audiences only.

Note: Marketing components manage audiences only. You send campaigns from the marketing platform itself, where you manage consent and suppression. Your property is responsible for any guest data an automation sends to these platforms, and marketing consent is not visible to an automation.

Apps for housekeeping and maintenance task boards

App	Actions	Triggers	Use it when
Trello	Create, update, move, and archive cards. Add a checklist.	New card.	You run housekeeping and maintenance boards.
Asana	Create and update tasks and subtasks.	New task, task completed.	You track work in Asana. The completed task trigger lets you close the loop back in Mews.

Apps for guest forms, feedback, and bookings

App	Actions	Triggers	Use it when
JotForm	Read submissions.	Form submission.	You collect guest information with JotForm.
Typeform	None.	New entry.	You collect post-stay feedback or pre-arrival preferences.
Webflow	None.	Website form submission.	You want to turn a website enquiry into a task or lead.
Calendly	None.	Invitee books or cancels.	You book site visits, venue viewings, and consultations.

Apps for checking emails, VAT numbers, exchange rates, and places

App	What it does	Use it when
Google Maps	Geocoding, place search, and directions.	You want concierge recommendations and travel times. It works with the OpenAI AI Agent only.
Perplexity	Answers questions using the web, with citations.	You want concierge answers about the world outside your property.
CurrencyLayer	Finds exchange rates.	You want to convert a negotiated group rate or an upsell price into a guest's currency. It is not for billing conversion.
VerifyEmail	Validates an email address.	You want to catch a mistyped address while the guest is still reachable.
VATComply	Validates an EU or Northern Ireland VAT number.	You want to support compliant corporate invoicing.

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What do the automation components mean in Mews Operations

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