Onboarding is a guided journey which helps you set up and configure the Mews platform for operational success. The Custom onboarding package is a co-designed onboarding process ideal for properties with unique or highly complex operations. With this package, you have access to a more personalized onboarding experience. It is useful for properties with the Enterprise PMS package or pilot properties with the Brand or Portfolio PMS packages.

In this article you can learn about:

• Custom onboarding package overview
• Onboarding steps
  • Step 1: Kick-off
  • Step 2: Setup
  • Step 3: Go-live
  • Step 4: Post-launch support
• Your property’s onboarding time investment

Custom onboarding package overview

• Timeline: 5-7 weeks to go-live and 30 days of intensive support.
• Format: Hybrid
• Support included:
  • Live chat and 30 day intensive support and monitoring with onboarding team.
  • Design sessions with a dedicated onboarding consultant, including:
    • Co-designed personalized onboarding program plan
    • Co-designed personalized training program
  • Optional paid 2-day or 4-day onsite
• Best match for: Enterprise or pilot properties with the Brand or Portfolio packages.

Onboarding steps

Step 1: Kick-off

Once you have the Custom onboarding package, you receive an introduction to your designated onboarding consultant who can organize sessions to co-design:

• A personalized onboarding program plan
• A personalized training program

You can then prepare the following:

• Assign property employees to be points of contact for operations, accounting, and integrations.
• Ensure each point of contact can dedicate 1 to 2 hours per week for onboarding training, setup and reviews.

Step 2: Setup

You get access to the onboarding dashboard. This dashboard makes setup easier by breaking configuration down into required, recommended and optional tasks and tracking your progress as you go.

As part of your setup, you have access to:

• Design sessions with your onboarding consultant
• Option to co-design a personalized training program
• Sample setup configuration for accounting categories, rates, services and more according to your region and property needs
• Online training via Mews University, both on-demand and live webinar sessions
• 24/7 AI-powered chat support
• Live chat with onboarding experts

Step 3: Go-live

Before going live, you need to ensure you have prepared everything. The onboarding team reviews these steps with you. This includes:

• A go-live day call with your onboarding consultant
• Option to add a paid 2-day or 4-day onsite with your onboarding consultant
• Reviewing the go-live checklist:
  • For new properties
  • For properties switching to Mews PMS
• Completing a setup audit where your onboarding consultant ensures everything is set up correctly

Step 4: Post-launch support

• Check in surveys from the onboarding team sent 7, 30 and 60 days after launch
• 30 days of intensive support and monitoring with onboarding team
• Access to the Mews Help Center
• Join the Mews Community to connect with peers and share best practices

Your property’s onboarding time investment

Your property invests the following amount of time with the Custom onboarding package:

• Onboarding calls: Approximately 5 hours
• System configuration: Approximately 10 hours
• Mews University modules: Approximately 2 to 8 hours per learning path for wider staff
• Channel manager mapper and testing: Approximately 2 hours
• Third-party integration connections: Approximately 1 to 8 hours
• Reservation import: Approximately 8 hours

This explains the Custom onboarding package for Mews Operations.