Onboarding is a guided journey which helps you set up and configure the Mews platform for operational success. The Classic onboarding package is simple and cost-effective way begin with Mews. With this package, you complete most of the onboarding setup on your own. However, you have access to step-by-step guidance in Mews and support via chats or by booking calls. It is useful for properties with the Essentials PMS package or expansions.

In this article you can learn about:

• Classic onboarding package overview
• Onboarding steps
  • Step 1: Kick-off
  • Step 2: Setup
  • Step 3: Go-live
  • Step 4: Post-launch support
• Your property’s onboarding time investment

Classic onboarding package overview

• Timeline: 1-3 weeks to go-live and 30 days of intensive support. Note: Go live can be as fast as 1 week.
• Format: Online
• Support included: Live chat, bookable calls and 30 day intensive support and monitoring with onboarding team.
• Best match for: Essentials package

Onboarding steps

Step 1: Kick-off

Once you have the Classic onboarding package, you receive an email explaining the next steps.

You can then prepare the following:

• Assign property employees to be points of contact for the task categories listed below.
• Ensure each point of contact can dedicate the time listed in the table below per week for onboarding setup. Note: Your wider team receives role-specific training in Mews University. This takes approximately 2 to 8 hours total, depending on their role.

Task category	Weekly time requirements	Knowledge requirements
Finance and accounting	Approximately 2 hours	Finance and accounting
Bookable services	Approximately 8 hours	The upsells your property offers
Additional services	Approximately 2.5 hours	The optional extras, for example, spa or breakfast
Guest experience	Approximately 1 hour	Guest communications
KYB	Approximately 15 mins	Business registration, ownership structure and access to the required KYB documentation for your region
Property configuration	Approximately 40 mins	Property and tax setup
Spaces	Approximately 2 hours	Property layout and capacity
Integrations	Approximately 4 hours	Technology setup across the property
Revenue management for rates	Approximately 4 hours	Rate structure, payment and cancellation policies
Companies and travel agencies	Approximately 1 hour	Corporate or agency pricing agreements

 

Step 2: Setup

You get access to the onboarding dashboard. This dashboard makes setup easier by breaking configuration down into required, recommended and optional tasks and tracking your progress as you go.

In the onboarding dashboard, you can access:

• A pre-recorded video from the onboarding team to introduce you to the process and how to access the dashboard
• Sample setup configuration for accounting categories, rates, services and more according to your region and property needs
• In-app learning and tips
• Online training via Mews University, both on-demand and live webinar sessions
• 24/7 AI-powered chat support
• Live chat with onboarding experts
• Option to book a call with the first available person from the onboarding team

Step 3: Go-live

Before going live, you need to ensure you have prepared everything. The onboarding team reviews these steps with you. This includes:

• Reviewing the go-live checklist:
  • For new properties
  • For properties switching to Mews PMS
• A reminder video explaining key support options you can use on the day you go live.
• Completing the required setup audit where a Mews expert ensures everything is set up correctly.

Step 4: Post-launch support

• Check in surveys from the onboarding team sent 7, 30 and 60 days after launch
• 30 days of intensive support and monitoring with onboarding team
• Access to the Mews Help Center
• Join the Mews Community to connect with peers and share best practices

Your property’s onboarding time investment

Your property invests the following amount of time with the Classic onboarding package:

• System configuration: Approximately 24 hours
• Mews University modules: Approximately 2 to 8 hours per learning path for wider staff
• Channel manager mapper and testing: Approximately 4 hours
• Third-party integration connections: Approximately 4 hours
• Reservation import: Approximately 8 hours

This explains the Classic onboarding package for Mews Operations.