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Nederlands1.1 Applicable Terms. These Onboarding Packages form an integral part of the Agreement into which they are incorporated by reference and shall apply to the provision of Onboarding Services by Mews to the Partner.
In this article you can learn about the following:
- 2. Definitions
- 3. Onboarding Services
- 4. Billing and Payment Terms
- 5. Travel and Accommodation Expenses
- 6. Changes to the Onboarding Packages
2.1. Definitions. Capitalized words not defined in these Onboarding Packages shall have the same meanings as given in the applicable Agreement or the Master Terms and Conditions.
2.1.1. "Onboarding Services" means the onboarding services for the Mews Platform provided by Mews to the Partner.
3.1. Onboarding packages. Mews may offer Onboarding Services as predefined packages, subject to the terms specified below.
|
Onboarding Packages |
Description and applicable terms |
Partner Responsibility |
|
Self-Serve Onboarding |
Structured onboarding pathway to facilitate the Partner's Onboarding. Built-in guidance and access to digital resources for further help. Access to Mews University for user training. Remote support options available during Onboarding and within the first 30 days of go-live. |
The Partner shall be solely responsible for its Onboarding and setting up the system, which includes system configuration, integration connectivity, and reservation imports. |
|
Guided Onboarding |
A series of remote calls with the dedicated Onboarding Manager. Structured onboarding pathway to facilitate the Partner's Onboarding. Built-in guidance and access to digital resources for further help. Access to Mews University for user training. Remote support options available during Onboarding and within the first 30 days of go-live. |
The Partner shall be solely responsible for its Onboarding and setting up the system, which includes system configuration, integration connectivity, and reservation imports. |
|
Custom Onboarding (Only for Mews for Enterprise Partners) |
A series of remote, structured design sessions with the dedicated Onboarding Manager. Access to Mews University for user training. Remote support options available during Onboarding and within the first 30 days of go-live. |
The Partner shall be responsible for its Onboarding and setting up the system, which includes system configuration, integration connectivity, and reservation imports. Mews may adjust the system, subject to the Partner's cooperation and based on the information provided by the Partner. |
Add-On Services
|
Add-On Services |
Description and Applicable Terms |
|
On-site: 2 days |
Prerequisites: Must be purchased in combination with Classic Onboarding, Classic Plus Onboarding, or Custom Onboarding. Includes: 2 days of on-site go-live assistance and hypercare. |
|
On-site: 4 days |
Prerequisites: Must be purchased in combination with Classic Onboarding, Classic Plus Onboarding, or Custom Onboarding. Includes: 4 days of on-site preparation, go-live assistance and hypercare. |
3.2. Responsibility for Accuracy of Setup and Imported Data. Irrespective of the type of Onboarding Services provided by the Partner, it is the Partner's sole responsibility to ensure that all the setup and imported data are accurate.
3.3. Mews Services. The Onboarding Services are considered 'Mews Services' as defined in the Master Terms and Conditions. The Master Terms and Conditions shall apply to the provision of Onboarding Services, and in the case of any discrepancies between these Onboarding Packages and the Master Terms and Conditions, the Onboarding Packages shall prevail in relation to Onboarding Services.
4.1. Invoice. Mews will issue an invoice for the Onboarding Services after the conclusion of the applicable Agreement, and the invoice will be due as per the payment terms outlined in the Agreement and the Master Terms and Conditions.
5.1. Travel and Accommodation Expenses. The Partner agrees that travel and accommodation expenses, whether incurred by Mews or any of its subcontractors, if applicable, in connection with onsite assistance and services provision, are not included in the Fees specified for the Onboarding Services.
5.1.1. The Partner shall bear its own costs relating to the travel and accommodation expenses incurred by the Partner's team.
5.2. Reimbursement. The Partner agrees to reimburse Mews for all travel and accommodation expenses incurred by Mews or any of its subcontractors, in relation to the on-site assistance and services provision. These expenses include, but are not limited to, travel arrangements such as flights, train tickets, car rentals, and mileage; accommodation costs if not provided by the Partner; and up to 100 EUR (or equivalent in local currency) per day per person for meals if not provided by the Partner.
6.1. Changes. Mews may, at its sole discretion and at any time, make changes to these Onboarding Packages, including any documents incorporated by reference herein. The Parties agree that Mews will inform the Partner of any changes to the Onboarding Packages by posting a new version or by making it otherwise available to the Partner on or before the effective date of those changes.