Onboarding is a guided journey which helps you set up and configure the Mews platform for operational success. The Classic Plus onboarding package is ideal for properties with more complex requirements who want expert guidance. With this package, you complete most of the onboarding setup on your own. However, you have access to step-by-step guidance in Mews and support via chats or by preset calls your dedicated onboarding strategist schedules at the start of your journey. You can also book calls with the wider onboarding team if necessary. It is useful for properties with the Advanced, Traveler or Long Stay PMS packages.

In this article you can learn about:

• Classic Plus onboarding package overview
• Onboarding steps
  • Step 1: Kick-off
  • Step 2: Setup
  • Step 3: Go-live
  • Step 4: Post-launch support
• Your property’s onboarding time investment

Classic Plus onboarding package overview

• Timeline: 2-4 weeks to go-live and 30 days of intensive support.
• Format: Online
• Support included: Live chat, calls with your onboarding strategist and 30 day intensive support and monitoring with onboarding team.
• Best match for: Advanced, Traveler or Long Stay packages.

Onboarding steps

Step 1: Kick-off

Once you have the Classic Plus onboarding package, you receive the following:

• A pre-recorded video from the onboarding team to introduce you to the process and how to get help.
• An introduction to your designated onboarding strategist who can help you with any issues.

You can then prepare the following:

• Assign property employees to be points of contact for the task categories listed below.
• Ensure each point of contact can dedicate the time listed in the table below per week for onboarding training, setup and reviews.

Task category	Weekly time requirements	Knowledge requirements
Finance and Accounting	Approximately 2 hours	Finance and accounting
Bookable services	Approximately 8 hours	The upsells your property offers
Additional services	Approximately 2.5 hours	The optional extras, for example, spa or breakfast
Guest experience	Approximately 1 hour	Guest communications
KYB	Approximately 15 mins	Business registration and ownership structure
Property configuration	Approximately 40 mins	Property and tax setup
Spaces	Approximately 2 hours	Property layout and capacity
Integrations	Approximately 4 hours	Technology setup across the property
Revenue management for rates	Approximately 4 hours	Rate structure, payment and cancellation policies
Companies and travel agents	Approximately 1 hour	Corporate or agency pricing agreements

 

Step 2: Setup

You get access to the onboarding dashboard. This dashboard makes setup easier by breaking configuration down into required, recommended and optional tasks and tracking your progress as you go.

In the onboarding dashboard, you can access:

• Option to book calls with your onboarding strategist whenever you need
• Sample setup configuration for accounting categories, rates, services and more according to your region and property needs
• In-app learning and tips
• Online training via Mews University, both on-demand and live webinar sessions
• 24/7 AI-powered chat support
• Live chat with onboarding experts

Step 3: Go-live

Before going live, you need to ensure you have prepared everything. The onboarding team reviews these steps with you. This includes:

• Option to book a go-live day call with your onboarding strategist
• Reviewing the go-live checklist:
  • For new properties
  • For properties switching to Mews PMS
• A reminder video explaining key support options you can use on the day you go live
• Completing a setup audit where a Mews expert ensures everything is set up correctly

Step 4: Post-launch support

• Check in surveys from the onboarding team sent 7, 30 and 60 days after launch
• 30 days of intensive support and monitoring with onboarding team
• Access to the Mews Help Center
• Join the Mews Community to connect with peers and share best practices

Your property’s onboarding time investment

Your property invests the following amount of time with the Classic Plus onboarding package:

• Onboarding calls: Approximately 3 to 5 hours
• System configuration: Approximately 24 hours
• Mews University modules: Approximately 2 to 8 hours per learning path for wider staff
• Channel manager mapper and testing: Approximately 4 hours
• Third-party integration connections: Approximately 4 hours
• Reservation import: Approximately 8 hours

This explains the Classic Plus onboarding package for Mews Operations.