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The Action log tracks the actions that users at your property perform. Here, you can see changes related to price adjustments, space updates and more. It lets you know which employee performed the action and when. The Action log displays times in your timezone.
The report logs the following system events or actions:
- Price adjustments
- Rates
- Reservation changes
- Service
- Service orders
- Space categories
- Space state change
- Space update
To view the Action log,
- on the Dashboard, in the Reports section, click on
, or
- go to the main menu
> Operations > Action log.
In this article you can learn about:
Setting the filters in the report
You can select from the following filter options before you run the Action log.
- Start: Select a start date to restrict results to a specific time period.
- End: Select an end date to restrict results to a specific time period.
- Type: Select one of the following actions to view only actions of a specific type, or select All to view all:
- Price adjustments
- Rates
- Reservation changes
- Service
- Service orders
- Space categories
- Space state change
- Space update
- Reservation change type: Select one of the following options to view only actions of a specific reservation change type, or select All to view all. Note: If you select this option, the Action log displays only those actions related to reservation changes.
- Canceled: The reservation has been canceled.
- Checked in: The guest has checked in.
- Checked out: The guest has checked out.
- Check-in undone: The check-in process has been reversed.
- Confirmed: A reservation previously marked as optional has been changed to confirmed.
- Created: A new reservation has been made.
- Discounted: A discount has been applied to the reservation.
- End changed: The end date of the reservation has been changed.
- Locked: The reservation has been locked, and some features cannot be changed until it is unlocked again, i.e. changing the assigned space for the reservation.
- Order item added: An item, for example, drinks or internet has been ordered and added to the reservation.
- Order item removed: An item has been removed from the reservation.
- Origin changed: The origin of the reservation has been changed, for example, channel or email.
- Owner changed: The reservation owner has changed.
- Partner company changed: The existing company associated with the reservation has been added or changed.
- Person count changed: The number of guests included in the reservation has changed.
- Rate changed: The rate charged for the reservation has been changed.
- Repriced: The total amount due for the reservation has been changed.
- Requested category changed: The space category has been changed.
- Space changed: The space assigned to the reservation has been changed.
- Start changed: The start date of the reservation has been changed.
- Travel agency changed: The travel agency associated with the reservation has been added or changed.
- Unlocked: The reservation has been unlocked, providing unrestricted access to room changes.
- Employee: Select a specific employee to view only actions performed by that employee.
- Rate: Select a rate to view only changes made to that specific rate. Note: If you select this option, the Action log only displays actions related to price adjustments.
- Product: Select a product to view only changes made to that specific product.
The Action Log entries
Depending on the type of action, an Action log entry can include the following information.
Price adjustments
- Employee who performed action: Price; Date and time of action
- Nature of action i.e., specific information; Reason for action
Rates
- Employee who performed action > Name of rate; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Reservation changes
- Employee who performed action > Reservation number or reservation details; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Routing rule action log
Mews only creates the routing rule action log when the system creates the reservation. Note: billing automations do not apply when you update the reservation.
The routing rule action log displays:
- the routing rule selected for the reservation.
- information about the reservation itself during its creation, including:
- the travel agency and company assigned to the reservation.
- if Mews determines the reservation prepaid.
Note: You can set up billing automations more specifically. If so, Mews would route only some items and create more routing action logs for each routing group.
Product rule action log
For performance reasons, Mews uses only the product rule action for the specific product with the highest priority in the product rule.
For example, say you have the following product rules,
- Cancel "Drink One": Priority is set to 0, resulting in higher priority.
- Add "Drink One" and "Drink Two": Priority is set to 1, resulting in lower priority.
If the system creates a reservation where both product rules are applicable, Mews,
- cancels "Drink One".
- adds "Drink Two".
The higher priority product rule exceeds the lower priority product rule, so Mews applies the final action to cancel "Drink One."
Mews actively applies product rules with every reservation update, often multiple times for a single action. This process efficiently maintains consistency due to the following checks:
- No Duplication: The system does not add items already included in a reservation a second time.
- Manual Cancellation Preservation: Items that users have manually canceled are not automatically re-added.
- Cancellation Acknowledgment: The system recognizes already canceled items.
- Protection of Manual Additions: Manually added items are not subject to automatic cancellation.
These checks ensure the practical application of product rules, streamlining the reservation update process.
Service
- Employee who performed action > Type of service; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Service orders
- Employee who performed action > Service type; Date and time of action
- Nature of action, i.e., Reason for action; Reason for action
Space categories
- Employee who performed action > Space category; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Space state change
- Employee who performed action > Space state change; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Space update
- Employee who performed action > Space update; Date and time of action
- Nature of action, i.e., specific information; Reason for action
Click the name of a rate, reservation, service, space category, or space state change in an Action log entry to view it.
You can learn about the Inventory updates queue here.