Product rules allow you to automatically add or remove products to reservations that Mews Operations receives. For example, you could add free Wi-Fi access for all business travelers making reservations under a business rate. You can use product rules to add products to specific reservations based on selected criteria. However, you can not chose the day of consumption for products that you charge once, in this case Mews always selects the last day of the stay as the consumption date. 

 

Mews Operations can identify incoming reservations through a product rule based on any of the following reservation attributes:

• Guest segment
• Rate
• Rate group
• Space category
• Space type
• Number of nights booked
• Reservation origin

 

After identifying the reservations, you can use a product rule action to add or remove specific products from the reservation. 

 

In this article, you can learn how to package products with accommodation in the following steps:

For example, you have product rules with the following Rule action: 

• • Add “Cola“: Priority set to 0, results in the highest priority.
  • Remove "Cola” and add “Juice”: Priority set to 1, a lower priority.

 

In this case, if you receive a reservation where both product rules are applicable, the higher priority product rule overrides any matching lower priority product rules and the system adds only “Cola” to the reservation.

 

6. Click to select a Segment, Rate, Rate group, Space category, Space type, Origin, and/or Travel agency. For each, you need to also select a Condition from Equals or Not Equals.  Note: The product rule applies only to reservations that match your selected criteria.

• • Segment: Apply the product rule to reservations in the selected segment.
  • Rate: Apply the product rule to reservations using the selected rate. You can also apply product rules to your existing availability blocks by selecting their block rates. Note: The product rule applies only to reservations picked up after creating the rule for your block.
  • Rate group: Apply the product rule to reservations using a rate from the selected rate group. 
  • Space category: Apply the product rule to reservations of an assigned space from the selected space category. 
  • Space type: Apply the product rule to reservations of the selected space type. 
  • Origin: Apply the product rule to reservations booked via the selected method. 
  • Travel agency: Apply the product rule to reservations from the selected travel agencies. 

7. Enter a value under Minimum count or Maximum count if you want to also restrict the bookings based on the number of nights booked. For example, enter “2” in the Minimum count to add the product to bookings of two nights or more.
8. Click Create. This opens the Product rule screen.

You can now decide which products the product rule adds or removes from reservations meeting the criteria entered in step 1.

 

To create a product rule action:

1. On the Product rule screen, click .
2. Product: Click to select a product from the drop-down.
3. Action: Click to select either Add or Cancel from the drop-down.
   • Add instructs Mews Operations to include that product in the reservation.
   • Cancel instructs Mews Operations to exclude the product from the reservation. The Cancel action does not work for products added manually. The system cancels only the products added automatically via product rules. 

 

Note:

• The system selects Add under the Action field by default. 
• You can add multiple product actions to a single Product rule, however, each action adds or removes one product only. You cannot add the same product more than once using additional product actions.
  
  

4. Click Create.

 

This creates both a product rule and product rule action so that reservations meeting those selected criteria automatically include or exclude certain products.

You can learn about how to create a rate with a product included here.