How to create a rate in Mews Operations

In Mews, the system automatically generates a default rate which you can modify to suit your needs. You can also make another rate your default rate. You can create both;

• Rates that are independent, called Base rates, and
• Rates that depend on the price of an existing rate, called Dependent rates.

Dependent rates are priced relative to an existing rate, called the parent rate. You can create a dependent rate from scratch, or convert an existing base rate into a dependent rate. See How to convert a base rate into a dependent rate in Mews Operations.

Before you can create a rate, you need to create the rate group it belongs in. You can also choose your rates to be:

• Public, that are visible to anyone and they can book them through Mews and any connected channel, or
• Private, which are not bookable through Mews or the Mews Booking Engine unless there is a connected voucher. For example, special offer rates that guests can book using a specific code or corporate negotiated rates specific to company contracts. Note: You can make these rates bookable through distribution channels by mapping to a channel manager.

To create a rate in Mews Operations:

1. In Mews Operations, go to the main menu > Settings > Services.

2. Select a bookable service, for example, Stay.
3. Click Rates and then click + Create rate.
4. In the Create rate side window that appears, fill in the following fields. Those marked with * are mandatory:
   • Add translation: Click the dropdown to select for which languages you want to add translations of your rate to.
   • Rate name*: Enter a name for your rate for internal reference.
   • Short name: Enter an abbreviated name, which Mews can use when there is limited space, such as in reports.
   • External name: Enter a name to display for customers in emails and the Mews Booking Engine. For example, enter "Rate of the day" to display in your booking engine instead of Best Available Flexible rate.
   • Description: Enter a description to display in the Mews booking engine. Include any important information for customers, such as the cancellation policy. This description also forms part of the {detailsHtml} placeholder in customizable emails you send to guests.
   • Service: The system automatically fills in this field according to the bookable service you select when creating the rate.
   • Base rate: If you want to create a rate that is dependent on the price of an existing rate, select the rate it depends on. If you are creating an independent rate, ignore this field. Note: You cannot change the base rate after you save the dependent rate. To link a dependent rate to a different base rate, you need to create the dependent rate again.
   • Activated: Check the box to activate your rate.
   • Default: Check the box to make your rate default.
   • Visibility*: Choose whether the rate should be public or private. Note: Private rates are not bookable through Mews Operations or the Mews booking engine unless you connect them to a voucher.
   • Rate group: Select the rate group that this rate is a part of.
   • Accounting category: Select an accounting category for this rate.
   • Segment: Select the segment that Mews automatically assigns to customers who use this rate.
   • Default reservation purpose: You can connect a reservation purpose to a rate. Choose from Business, Leisure or Student. For example, you could attach "Business" to all business rates. Then Mews automatically assigns the purpose of stay as "Business" to every reservation that uses one of these rates. You can then filter your Reservation report by reservation purpose.
   • Pricing classification: Select the pricing classification for this rate, which you can filter by, in the Reservation report:
     • Select Group if you use the rate for group reservations.
     • Select Negotiated if you use the rate for travel agencies or companies.
     • Select Transient if you use the rate for walk-in reservations.
   • Rate key: Enter a rate key, or unique identification code mapping your rate across multiple services.
   • Ordering*: Enter a positive or negative number to determine the position of this rate in the list of rates. The number determines the sorting order of the rates on customer-facing pages, for example, the Mews Booking Engine. Lower numbers appear first, giving them higher priority in the list.
5. Click Save.

You can see the following success message:

This creates your rate, you can view it on the updated Rates screen. Once you create a rate, the system takes you to the Pricing screen. Here you can configure the rate details as per your requirements, you can learn more in the Managing the pricing details of a rate in Mews Operations help article.

Changing the base rate of a dependent rate in Mews Operations

It is not possible to change the base rate of a dependent rate in Mews Operations. The base rate is fixed when you create the dependent rate. To link a dependent rate to a different base rate, you create the dependent rate again with the new base rate, apply the settings of the old rate to the new rate, and then delete the old rate.

To create a dependent rate again with a different base rate:

1. Note the settings of the existing dependent rate, such as its restrictions, price adjustments, taxes and distribution mappings, for example channel manager mappings, so that you can apply them to the new rate.
2. In Mews Operations, go to the main menu > Settings > Services.
3. Select the bookable service, for example, Stay.
4. Click Rates and then click + Create rate.
5. In the Create rate side window, select the new base rate in the Base rate field and fill in the other fields of the rate.
6. Click Save.
7. Apply the noted restrictions, price adjustments and taxes to the new rate, and map the new rate wherever the old rate was mapped, for example in your channel manager.
8. Delete the old dependent rate. For the steps, see Editing or removing a rate in Mews Operations.

The message "Invalid enterprise ID" appears when you save a rate in Mews Operations

If the message "Invalid enterprise ID" appears after you click Save in the Create rate side window, check whether the new rate appears on the Rates screen. If the rate is saved and the message only appears as a notification, the message is a known visual issue in Mews Operations that does not affect your rate, and Mews is working on a fix. [SME to confirm: whether the "Invalid enterprise ID" message on saving a rate is still a known defect, whether a fix has been released, and whether the message can also block saving the rate.] If the rate is not saved, contact Mews Support.