You use segments to classify reservations by attributes relevant to your operations, such as traveler type, or whether the reservation is a group or individual. You can assign segments to travel agencies, channel managers, rates, and services. This allows you to gather statistical information about segments from reports, such as the Reservation report, to identify trends and target customers more effectively.

After you create a business segment, you can adjust your settings to:

• Allow employees to assign segments when they create reservations
• Automatically apply certain segments by default

Note: You can search segments in the search field at the top of the screen.


In this article, you can learn how to:

• Create a segment
• Modify a segment
• Delete a segment

Create a segment

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click on your bookable service.
3. Click Segments.
4. Click the + button.
5. Enter the name of the segment.
6. Click Create.

Modify a segment

1. In Mews Operations, go to the main menu > Settings > Services.
2. Click on your bookable service.
3. Click Segments.
4. Click on the business segment you want to update.
5. Update the segment name and/ or classification.
6. Click Save.

Delete a segment

If you delete a segment, Mews won't remove it from any of the reservations that you previously assigned it to.

To delete a segment:

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click on your bookable service.
3. Click Segments.
4. Click on the business segment you want to delete.
5. Click on the  icon.
6. Confirm by clicking Delete.