The channel manager queue shows the status of all system updates Mews Operations sends to your channel manager. 

To view the channel manager queue, go to the main menu  > Queues > Channel manager.

Note: Mews stores logs in the channel manager queue for two months only.

In this article you can learn about viewing the channel manager queue:

• Setting the filters
• Understanding the fields
• Retry channel manager reservations

Setting the filters

On this screen, you can filter results by:

• Client: Select the channel manager that you want to view queue items for.
• Find: Search the name of an integration to see the queue items connected to it.
• Origin:
  • Manual: Select to view items that were produced manually.
  • System: Select to view items that were produced automatically by the system.
• Type: Choose a type of channel manager update you want to view.
  • Availability block synchronization: Group availability blocks Mews sent to the channel manager.
  • Change notification: Changes made in the system, such as changes to rates or space descriptions.
  • Download reservations by IDs: The IDs of reservations that downloaded by searching for their ID in your Booking.com integration.
  • Generated inventory push: To view or pushes of availability, rates and inventory, i.e. ARI to the channel manager
  • Inventory push: Updated rates and availability.
  • Pull all future reservations: Imported all reservations in the future from the channel manager.
  • Reservation processing: Reservation created in Mews Operations.
  • Reservation synchronization: Reservations synchronized in Mews Operations and the channel manager.
• Status: Select the item status types you wish to view.
  • Canceled: The system did not process the update quickly enough and therefore the system automatically canceled it. 
  • Failed: The system could not process the update.
  • Processing: The system is still sending the update to the channel manager.
  • Scheduled: The system has set a time to send the update.
  • Success: The system successfully shared the update with the channel manager.
  • Timed out: The update processing timed out.  
  • Waiting: The system sent the update, but received no response from the channel manager.
  • Warning: The system sent the update, but with some minor issues. For example, invalid data.
• Filter:
  • Created: Select to sort the items by most recently created.
  • Processed: Select to sort the items by most recently processed.
• Start: Select a start date to restrict results to a specific time period.
• End: Select an end date to restrict results to a specific time period.

Understanding the fields

The channel manager queue items screen lists the queue items with the following details:

• Type: The type of update the system sent to the channel manager.
• Integration: The connected channel manager integration.
• Enterprise: The name of the property.
• Details: The queue items prioritized by date with color formatting to emphasize item importance.

• Mews prioritizes updates to items with stay dates closer to the current date. For example, Mews processes items with stay dates in 2 weeks before items with stay dates in 4 months.
• The colored date tags communicate the following:
  • Red: Items with a stay date of up to four months from the current date.
  • Orange: Items with a stay date of four months to a year from the current date.
  • Green: Items with a stay date over a year from the current date.

• Created: The date and time of creation of the item.
• Processed: The date and time pf processing of the item.
• Difference: The time difference between when the item was created and when it was processed.
• Attempts: Number of attempts the system made to process the item.
• Detailed result: A detailed result of the item processing.
• Status: The status of the queue item, such as Failed, Success or Timed out.

If the status of the queue item is Failed, you can see the three dots icon. Click it to choose from the following actions:

• Delete: Select this option to delete the queue item.
• Execute: Select this option to process a failed item again. Selecting this option will change the item's Failed badge to a Pending badge. 
• Failed: This option appears after you select the Execute option. Select to relabel the item as Failed.

Retry channel manager reservations

When Mews cannot integrate reservations, you can manually retry queue items with the status Failed or Timed out in the channel manager queue. For example, because of a system-wide outage.

1. Next to the queue item, select the three dots icon .
2. Choose Execute.

Note: Reservation retry takes time. Wait a few minutes before seeing the result: Failed or Success. You can monitor the result:

• In the channel manager queue.
• By searching the reservation ID or guest name.