How to switch from one channel manager to another?

DISCLAIMER: It is advisable not to deactivate the old channel manager before switching to a new one. This could lead to overbookings, reservations made at the wrong rates, or the booking not being processed in Mews. Before turning off the old channel manager, ensure that all OTA's are linked to the new channel manager.

 

This article explains solely how to switch from your old channel to a new one. If you need more information on setting up a channel manager, you can read this article:

1. Go to the Marketplace and look for your new channel manager under the Distribution section.
2. Select your new channel manager and click on Explore.

 

 

5. Once the channel manager confirms the connection, you can start mapping your rates, categories, products, and companies.

 

Note: For more information, find particular channel manager guides in the Mews help center. 

 

If your channel manager requires the Mews token for the connection, you can find it in the Marketplace >My Subscriptions. The connection token is hard-coded and displayed under the Channel manager code.

 

 

 

6. Once all the steps above are done, check if the enabled operations you need are selected and save if you make changes.

 

Note: Certain options are integration-specific and may not be visible for all integrations.

 

• Change notification: Select if you want Mews Operations to notify the channel manager when you make changes to space category, rate, or product mappings.
• Change password: Select if you want the channel manager to generate and send a new channel manager connection password every ‘N’ number of days. Note: The number of days depends on your integration.
• Receive reservations: Select if you want Mews Operations to create a reservation from a direct input through the API.
• Download mappings: If you want Mews Operations to generate channel manager mapping information and a mapping file in the Exports Queue daily, select this option.
• Download reservations: Select if you want Mews Operations to send a request to the channel manager for all pending reservations.
• Download future reservations: The system automatically triggers this option during integration activation.
• Upload availability: Select if you want Mews Operations to send space availability to the channel manager.
• Upload rates: Select if you want Mews Operations to send rate prices to the channel manager.
• Upload restrictions: Select if you want Mews Operations to send rate restrictions to the channel manager.

 

7. Go to Manual actions to push the inventory for a certain period.
8. Check if the rates & availability in your new channel manager's extranet are correct.

 

Note: In case of any error, notification emails are sent to the address provided.

 

9. Once all the connections are finished in the new channel manager, click Enabled and scroll down to click the "Save" button.