How to manually resend an email in Mews Operations

Mews automatically sends emails to your guests to keep them informed about their reservation. You can also manually resend an email to a guest when necessary. This is useful if the initial email address the guest provided was incorrect or if they accidentally delete the email.  You can manually resend emails at any time through Mews Operations. To manually resend an email, you must have Two-Factor authentication (2FA) set up for your account. 

To manually resend an email:

1. In Mews Operations, use the search bar to find the reservation.
2. Click the Mailing tab.
3. Click to select the type of email you want to resend. Note: You need to enable these emails in your settings first. You can only resend an email if Mews has already sent it once. 
4. Under Receiver, choose whether you want to send the email to the guest's email address or a custom email address:
   • Click Customer to send it to the email address in the guest’s profile.
   • Click Custom to send it to a different email address.
5. Under Language, click to select the language you want to send the email in. If you do not select a language, Mews sends the email in your property's default language. When you customize your emails, you can add translations.
6. Under Custom Message, enter your customized message for the guest. Note: This is only available for properties with the Advanced Guest Journey package.
7. Click Send. 

  

 

You have manually resent an email to your guest. You can repeat these steps for as many emails and email addresses as you need.