Mews Connector was not able to connect to the lock software server application - Error message

Mews Connector cannot reach lock software error message

 

"Mews Connector was not able to connect to the lock software server application. Most likely the IP address and/or port number entered in your Key cutter integration settings is invalid or the lock software server application is not running."

 

Why do I get the Mews Connector cannot reach lock software error message?

 

The API URL and port number represent the destination where the Mews Connector application sends the key creation command to your door lock software server application for processing.

 

When this error appears in your device commands queue, it means that Mews tried to send out the key creation command but did not receive a response from your lock software. It could be that the IP address and/or port number was incorrect or recently changed, or that you lock software server application was not online and therefore not responding to Mews Connector.

 

 

How can I solve and prevent the Mews Connector cannot reach lock software error message?

 

First, check if the IP Address and Port Number in your Key cutter integration settings have been filled in correctly according to the Mews set up guide for your key cutter.

If you have made no recent changes to the IP Address and/or Port Number, then check that your door lock software is up and running.

 

 

Note: If your lock software and your Mews Connector application are both installed on the same computer (recommended set up), then the IP Address should remain 127.0.0.1

If the two software are installed on separate computer, verify that your IP address of the computer which has your lock software has not changed. This should be the IP Address filled in your Key cutter integration.

 

 

• Vision: the Mews Connector app communicates with the VTCLink software, by default, the port number used is 3015.

 

• Visionline: check Mews' guide on getting started with Visionline. The Mews Connector app communicates with Visionline web service using the Assa Abloy Web API. Make sure that the web service application is up and running:

1. Check the API URL. The API URL should be 127.0.0.1 (or the IP address of the computer where both the Visionline server application and web service application are installed).
2. In the computer where both the Visionline server application & Mews Connector application are set up, put https://{IPADDRESS}/api/v1 into your browser (replacing {IPADDRESS} with the IP address entered in the key cutter integration (typically 127.0.0.1).
3. If you have the web service installed and configured properly, you should see the follow in your browser:
   
   
4. If you see the above in your browser, restart Mews Connector and try again to cut a key. Otherwise, contact Visionline/Assa Abloy to help get the web service installed properly, then restart Mews Connector.

 

• Hotek: The Mews Connector app communicates with the Hotek PMS Server application called the Interface System (server). Try to restart this server application.

 

• Fias key cutters:  (Hafele Dialock, Messerschmitt, TLJ, VDA, Dormakaba Saflok/Ambiance)

1. Make sure that the port number entered in all three places are matching (Key cutter integration, the Mews Connector application, and your lock software)
2. In your Mews Connector application, make sure that you have ticked “Enabled” under “Fias settings”
3. In your Mews Connector application, you should only select “Client mode” if you are using the Dormakaba lock software.
4. Once you have verified that all fields have been completed correctly, restart your lock software server application.