Invalid URI - Lock software error message

If you get the error message "IP Address or Port number is wrong - first check if your key cutter application is running, then check if the API URL has been entered correctly in your key cutter integration." it means that the IP address or the port number are not correct.

 

Some lock software have a dedicated port for communication. For example, Salto has 8100 as the dedicated port for the Salto Space web interface. This means that the port 8100 cannot be used in your key cutter integration settings.

 

To prevent the error message, follow these steps:

 

If there was no response when creating the key:

 

1. Make sure that both Mews Connector and your lock software app are installed on the same computer.
2. Check that the API URL is filled in correctly based on the type of lock software you have (try to copy + paste to avoid typos).
3. If you have made no recent changes to the IP address and/or port number and the lock software app is running, restart it.
4. Try to create a key from Mews, then try to create a key from your lock software.
5. Restart your computer to refresh all settings and try again.

 

If there is an incorrect port response:

 

1. Check if your lock software has a dedicated port number.
2. Update the API URL in your key cutter integration in Mews with the correct port number.
3. Update any relevant settings in your lock software so that the software expects key creation messages from Mews on a specific port and can send back response messages.

 

Note: If your lock software and your Mews Connector application are both installed on the same computer (recommended set up), then the IP Address should remain 127.0.0.1. If they are installed on separate computers, verify that the IP address of the computer has not changed. This should be the IP Address filled in your key cutter integration.