Bad credentials - Lock software error message

The error "A new session could not be created since the client has supplied bad credentials. VisiOnline has returned the following message: { }" appears in any of the following scenarios:

 

• When the username and password are incorrect.
• When two users are logged in at the same time with the same credentials.
• Incorrect mapping of your encoders.

 

 

To prevent the error message, follow these steps: 

 

1. Check that that username and password entered in your key cutter integration are valid in your VisiOnline software.
2. Make sure that there is no other user logged into the VisiOnline software with the same credentials.
3. If the error keeps reappearing in Device Commands Queue on the same day, for different spaces and reservations, then you may be running duplicate Mews Connector applications. How to resolve duplicates of the Mews Connector app?