Connection not stablished - Lock software error message

If you get the error message "The lock software server application has not established connection with the Mews Connector application. Make sure your lock server application is online." it's because the Mews Connector app does not detect your lock software to initiate the connection on the port number specified in Mews Connector.

 

In an integration between Mews and a door lock software using the FIAS protocol, Mews expects the door lock software to initiate contact with the Mews Connector application. This applies to Hafele Dialock, Messerschmitt, TLJ, and VDA. 

 

To prevent the error message, follow these steps:

 

1. Make sure that both the Mews Connector app and your lock software app are installed on the same computer.
2. Verify that the port number is matching in the Key cutter integration, the Mews Connector app, and in your lock software settings.
3. In your Mews Connector app, make sure that you have ticked Enabled under Fias settings.
4. In your Mews Connector app, only select Client mode if you are using the Dormakaba lock software.
5. Restart the lock software app.
6. Restart the computer.