Key request could not be processed due to missing information - Error message

Key request missing information error message

 

"Key request could not be processed due to the following missing information: { }. Make sure the relevant fields have been correctly filled in."

 

 

Why do I get the key request missing information error message?

 

For the key cutter integrations with mobile key functionality (Hotek and Salto JustIN), your lock software requires contact information of the guest to send the room keys digitally.

 

The error message appears when the phone number or email address field in a customer profile has not been filled in or was not filled in using the correct format.

 

 

How can I fix and prevent the key request missing information error?

 

• Hotek: Mobile keys are delivered by email, so make sure that the guest's email address is correctly entered in their customer profile in Mews.
• Salto JustIN: Mobile keys are delivered by phone, so make sure that the guest’s phone number is correctly entered in their customer profile. If the phone number field has already been filled in, double check the format:
  • Phone numbers must start with “+[country code]” and not “00”, for mobile keys to be sent.