In this article you can learn about self-service fixes to quickly resolve charging problems with your Mews Terminal. Whether you're facing difficulties in charging the terminal efficiently or dealing with a non-responsive battery, this guide covers a range of scenarios.

 

Note: If you need to troubleshoot connectivity, networking, or charging issues for Mews Terminal S1, read our guide here.

 

In this article you can learn about the following solutions:

• Solution 1: Charge the terminal properly
• Solution 2: Take out the battery

Solution 1: Charge the terminal properly

Mews recommends you charge the terminal overnight for best results.

• Ensure the terminal is charged for at least 30 minutes before you use it.
• If the battery is still not charging, try connecting the terminal to a different charger.

Solution 2: Take out the battery

This solution only applies to terminals that have a removable battery.

1. Remove the battery cover from the back of the terminal.

2. Take out the battery.

3. Ensure there is no dust or debris between the battery connector and the terminal.

4. Put the battery back in the terminal.

5. Press and hold the green button for at least three seconds to restart the terminal.

6. If the problem continues, try a different charger. If the battery still doesn't charge, you should replace the terminal.

If the instructions above do not solve the problem or your terminal is damaged, contact Adyen for a replacement. 
Accessories for payment terminals, such as frames and charging bases, cannot be returned/ replaced. If you need replacement accessories, please place a sales order via Adyen. Note: For more details, please review the terms and conditions here.

 

You can learn more about how to troubleshoot Mews Terminals here.