The go-live tasks for properties are the steps you need to take to ensure a smooth transition to the Mews PMS. Mews strongly suggests consulting the go-live day procedures with your accounting and front office departments to ensure you plan the day effectively and it reflects your specific financial and operational procedures. This process typically takes place on your property’s go-live date. 

Note: This article is for informative purposes only and your process may differ. You may handle actions in dissimilar orders, depending on your structure and business needs. You can also set up everything in advance and enable it on the go-live date. Mews strongly suggest that you consult the go-live day procedures with your accounting and front office departments.

 

In this article you can learn about the following steps for go-live day: 

• Step 1: Set up the cashier
• Step 2: Set up out of order space 
• Step 3: Review room statuses 
• Step 4: Set up printers and key cutters
• Step 5: Review bills and invoices 
• Step 6: Review integrations 
• Step 7: Review channel manager   

 

Step 1: Set up the cashier 

1. In Mews Operations, go to the main menu  > Finance > Cashier.
2. Enter your starting balance to allow your reception team to take cash payments in Mews.
3. Click Close shift. 
4. Enter the starting balance for each currency you accept. This closes the shift and the system registers your starting balance. 

A new shift opens and your starting balance displays under your cashier. You can learn more about creating and deleting a cashier here or opening and closing a cashier shift here.  

 

Step 2: Set up Out of order spaces 

1. In Mews Operations, click the Timeline icon on the Dashboard.
2. Click the space you want to mark as Out of order.
3. Click Out of order. 

Note: A supervisor should review this decision. 

You can learn more about out of order spaces here.  

 

Step 3: Review room statuses 

1. In Mews Operations, click .
2. In the Space status report, ensure room statuses are up to date, for example, clean, dirty, out of service, etc. Consult with your housekeeping team for accuracy. 

You can learn more about the Space status report here.  

 

Step 4: Set up printers and key cutters 

1. Connect your printer. You can learn more about connecting printers here.
2. Connect your key cutter integrations. You can learn more about key cutters here.
3. Test your printer and key cutter set up before starting check ins.
4. Check for error messages under Main menu > Queues > Device commands. 

 

Step 5: Review bills and invoices 

1. Confirm that your bills and invoices have the correct format and number. After you close the first bill and invoice, check if the numbering is correct. You can find your closed bills in the Bills and invoices report. Note: If the numbering is incorrect, examine your counters.
2. Print a bill and check the bill header, bill footer, and bill number. 

You can learn more about configuring your bills and invoices here.  

 

Step 6: Review integrations 

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Ensure each integration is enabled. 

You can learn more about connecting and disconnecting integrations here.  

 

Step 7: Review channel manager 

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.
2. Ensure the channel manager is enabled. 
3. Monitor the channel manager extranet and Mews for the correct processing of new bookings.  

You can learn more about connecting channel managers here.  

 

This completes all the necessary steps before your go-live day. Contact your onboarding manager if you have any further questions.

 

You can learn more about how to prepare for go-live day when switching to Mews PMS here.