Why is a credit card transaction declined/failed?

To find out the reasons why a credit card transaction (either payment or preauthorization) has failed or been declined, follow these steps:

 

1. Go to the guest's profile >Payments tab.
2. In the field Payment attempts, look for the Notes column to find a description of the reason for the failed transaction.

Note: If 3DS is required by the guest's bank, and the guest begins the authorization but doesn't complete it and closes the platform, the authorization gets canceled, and the following message appears in the Reasons column: "Cancelled because of cancelled authorization".